Technical Support Analyst, Arine
$65-75k
More information about location
Comprehensive medication management
Be an early applicant
Comprehensive medication management
201-500 employees
Be an early applicant
$65-75k
More information about location
201-500 employees
Company mission
To ensure that every individual receives the safest, most effective and most appropriate treatment for their unique and evolving healthcare needs.
Role
Who you are
- Excellent customer service skills required
- Experience working ticketing systems, particularly Freshdesk and JIRA
- Must demonstrate strong technical troubleshooting skills with multiple technology environments
- Familiarity with or eagerness to learn the approaches of high performing clinical pharmacy programs
- Ability to manage multiple projects under tight deadlines, and communicate and collaborate with executives, operations, and technology teams
- A demonstrated ability to own the work and follow it through to completion
- Excellent collaboration, attention to detail, problem solving, business acumen and investigative skills
- Capability of working in a direct and matrix team environment as well as independently with limited supervision
- Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
- Eagerness to learn new skills in a fast-paced, dynamic environment
- Ability to pass a background check
What the job involves
- We are looking for a motivated and passionate Technical Support Analyst to join our team
- The Technical Support Analyst will be responsible for providing front-line Level 1 Support Desk support to both internal and external system users for the full spectrum of company products
- You will also be responsible for responding to, documenting and resolving help requests in a timely manner in accordance with established SLAs
- The Technical Support Analyst delivers these results by partnering with the Support Desk Team and internal customers to identify and act on opportunities for improving the customer experience and efficiency of the team
- The Technical Support Analyst reports to Arine’s Director of Operations
- Respond to support emails, and user requests from internal and external system users including clients and site personnel
- Log all Help Desk queries to Help Desk application; assign open queries and follow up on all open queries until resolved
- Assist with login issues; troubleshoot usage difficulties and other customer reported issues
- Basic internet browser troubleshooting
- Interact with customers and internal team members
- Attendance and punctuality are essential functions of the position
- User administration
- Act as liaison between end users and higher levels of support
- Create, review and modify documentation as required
- Concisely document detected/suspected software bugs with steps to reproduce issue
- Assist with training new team members
- Handle other duties as needed
- An established private work area that ensures information privacy
- A stable high-speed internet connection for telephonic and/or remote work
Our take
Medication mismanagement costs the healthcare industry a huge amount of money every year, and what's more, it has a significant impact on patient outcomes. Arine solves this problem with its comprehensive medication management solutions.
Arine was founded by an experienced team of health experts and senior developers, whose joint expertise has shaped the platform considerably. Arine improves ROI for health plan providers, while improving patient satisfaction and reducing readmission rates. Confidence in Arine's tech is riding high in the industry, with the company raising an impressive amount of funding since its launch.
The health plan industry is changing rapidly, with many startups looking to disrupt outdated processes. However, Arine's considerable impact, financial backing and naming on the Inc 5000's 2024 list of fastest-growing private companies is a testament to its continued scalability.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2022
$18.5m
SERIES B
Oct 2021
$11m
SERIES A
Total funding: $29.5m
Company benefits
- Medical, dental & vision Insurance
- Flexible vacation
- Arine's 401k or Roth 401k benefit
- Remote
Company HQ
Financial District, San Francisco, CA
Leadership
Yoona Kim
(Co-Founder & CEO)Was Associate Director of Health Economics & Outcomes Research at Gilead Sciences. Also served as Head of Clinical Modeling & Analytics at Proteus Digital Health.
Penjit Moorhead
(Co-Founder & CTO)Worked as a Senior Developer Analyst at Lehman Brothers, and was a Senior Software Developer at Stanford Linear Accelerator Center. Then joined Proteus Digital Health as a Data Scientist.
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