Vice President of Customer Success Operations, Qlik

$250-300k

This position is eligible for a bonus of 40% under the Company’s corporate bonus plan

Salesforce

Gainsight

Expert level

Boston

New York

More information about location

AI powered data integration, quality, & analytics solutions

Be an early applicant

AI powered data integration, quality, & analytics solutions

1001+ employees

B2BEnterpriseBig dataAnalyticsBusiness IntelligenceSaaSData IntegrationCloud Computing

Be an early applicant

$250-300k

This position is eligible for a bonus of 40% under the Company’s corporate bonus plan

Salesforce

Gainsight

Expert level

Boston

New York

More information about location

1001+ employees

B2BEnterpriseBig dataAnalyticsBusiness IntelligenceSaaSData IntegrationCloud Computing

Company mission

To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.

Job

Company

Role

Who you are

10+ years of experience in Customer Success, Sales/Revenue Operations, or related functions in a SaaS or tech environment
5+ years of people leadership experience, with a proven ability to scale and lead high-performing teams
Deep understanding of Customer Success strategy, operations, and metrics
Hands-on experience with CS technologies (e.g., Gainsight, Totango, Salesforce, BI tools)
Strong analytical and problem-solving skills; ability to interpret data and provide insights
Excellent cross-functional communication and stakeholder management
Strategic thinker with a bias for action and execution

What the job involves

We are seeking a strategic and execution-focused VP of Customer Success Operations to lead our CS Ops function. This role is critical in enabling scalable growth, operational excellence, and world-class customer experiences. The ideal candidate will bring strong leadership, systems thinking, data fluency, and a customer-centric approach to elevate the performance of our Customer Success organization through strategic planning, analytics, tooling, and process optimization
Develop and own the vision, roadmap, and operating model for Customer Success Operations
Partner with Customer Success leadership to define KPIs, scorecards, and growth strategies
Align operational priorities with company-wide objectives and business outcomes
Lead and scale a centralized CS Ops team with embedded business partners supporting CS functional areas
Hire, coach, and develop high-performing operations talent
Drive the development and maintenance of customer health metrics, NPS tracking, and success analytics
Enable predictive modeling and forecasting for churn, renewals, and expansion
Deliver actionable insights to CS leaders and cross-functional partners
Standardize and continuously improve Customer Success workflows, lifecycle playbooks, and engagement models in line with industry best practices
Define and manage operational SLAs, handoffs, and cross-functional processes
Own the business requirements, prioritization, and roadmap for Salesforce and related systems in partnership with IT. You’ll partner with IT to translate the CSO’s needs into system enhancements and ensure our tools scale effectively as we grow
Ensure data governance and system integrity across CS tech stack
Work closely with Sales Ops, RevOps, Product, and Finance to ensure end-to-end customer lifecycle alignment
Partner with Enablement to develop onboarding and ongoing training programs for CS teams

Our take

As more organizations seek out more robust tools and capabilities to visualize and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.

The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.

The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-6% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (2.5)

Company

Funding (1 round)

Dec 2004

$12.5m

SERIES A

Total funding: $12.5m

Company benefits

Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences

Company HQ

Upper Merion Township, King of Prussia, PA

Leadership

Mike Capone

(CEO)

Current Member of the Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.

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