Onboarding Specialist, Compass
Participation in our incentive programs (which may include where eligible cash, equity, or commissions)
5 days a week in office
Real estate technology platform
Job no longer available
Real estate technology platform
1001+ employees
Job no longer available
Participation in our incentive programs (which may include where eligible cash, equity, or commissions)
5 days a week in office
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- Flexible and adaptable, with proven track record of being #SolutionsDriven
- Ability to manage multiple priorities and projects simultaneously
- Ability to follow instruction and documented SOPs in order to manage daily tasks
- Proactive communicator with strong customer service skills
- Highly organized with strong attention to detail
- 2+ years experience in a training, onboarding, or account management role
- Previous experience in a remote role a plus
- B.A. or B.S. degree
- Impeccable attention to detail and problem-solving skills
- Team player adept at collaborating with others
- Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
- Continuous desire to improve existing processes and develop creative solutions
- Exceptional written and verbal communication
- 1-2 years of start-up, technology, marketing or real estate experience a plus
What the job involves
- Are you passionate about creating a tremendous customer experience, and do you love finding faster/more efficient ways of doing things?
- Are you seeking a career that allows you to develop in one of the world’s fastest growing companies, and to have a tremendous impact on that growth?
- Compass is looking for passionate, driven professionals, with tremendous people skills to join our Onboarding Operations team
- The Onboarding Operations team is responsible for welcoming new agents to Compass
- We work with agents prior to joining our brokerage, conduct their onboarding, and ensure that they transition seamlessly over to their local market’s support teams
- It’s our job to make sure every agent feels special, well supported, warmly welcomed, and as if they’ve finally found their place in the world at Compass
- Conduct day 1 onboarding for licensed team members and standard GCI principal agents
- Ensure account set-up and all preboarding steps are completed for each onboarding
- Liaise with local AEM team, Contract Desk, SGMs, Aloha, SFDC, regarding onboarding details
- Complete onboarding follow up with key stakeholders
- Support future optimization of centralized agent onboarding processes
- Liaise with regional AEMs to surface, document, and maintain regionally nuanced processes
- 70% conducting agent onboarding activities for licensed team members (LTM) and principals
- 15% OBS Zendesk queue management
- 15% support onboarding process optimization (project/workstream based)
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Recently, Compass acquired Anywhere Real Estate in a major leap that cements its place among the biggest players in US property. By uniting leading brokerage brands and expanding its agent network on a massive scale, Compass strengthens both its readch and its techn-driven platfrom. The move add new revenue opportunities and efficiencies, positioning the company to navigate today's tough housing market and shape the future of real estate.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2019
$370m
SERIES G
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company HQ
Midtown Manhattan, New York, NY
Leadership
Robert Reffkin
(Founder & CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
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