Strategic Partner Account Manager, Aircall
UKI & Nordics market
3+ days a week in office
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
3+ days a week in office
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Analytical and Strategic Thinker: You have strong analytical skills and can leverage data to inform strategic decisions. You can identify market trends and opportunities to drive partnership growth
- Relationship Builder: You excel in building and nurturing relationships with partners. Your interpersonal skills enable you to engage with diverse stakeholders effectively
- Results-Driven: You are focused on achieving targets and delivering results. Your proactive approach ensures you can identify and act on opportunities swiftly
- Effective Communicator: You possess excellent communication skills, both written and verbal. You can convey complex ideas clearly and persuasively in both one-on-one and group settings
- Collaborative Team Player: You thrive in a collaborative environment, working well with cross-functional teams to achieve shared goals
- Adaptable and Resilient: You are flexible and can adapt to a fast-paced, dynamic environment. You are resilient in the face of challenges and can navigate ambiguity effectively
- Cultural Fit: You align with Aircall's core values and culture, bringing a positive, can-do attitude, a passion for technology and innovation, and a commitment to driving growth in the UKI region
- We believe that these qualities, combined with your professional skills and experience, will make you a standout candidate and a valuable addition to our team at Aircall
- Bachelor’s degree in Business, Marketing, or a related field
- At least 4+ years of experience in partnership management, business development, or a similar role in a competitive, data-driven environment
- Demonstrated ability to develop and manage strategic partnerships, with a strong track record of achieving targets
- Exceptional analytical and strategic thinking abilities
- Excellent communication, negotiation, and interpersonal skills
- Deep understanding of the UK and Ireland markets
- Experience in representing an organization in public forums and thought leadership discussions is a plus
What the job involves
- We are seeking a talented and Strategic Partner Account Manager (PAM) to join our dynamic team in London
- This role is crucial for driving our growth and development within the UK, Ireland & Nordics
- As a Strategic PAM, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth
- This role requires a blend of strategic thinking, relationship management, and hands-on execution
- You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes
- This role is for the Aircall office in London (at least three core days at the office)
- Partnership Management: Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms)
- Business Development: Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in the UK&I and Nordics region
- Strategic Planning: Utilize data-driven insights to create and execute strategic partnership plans that align with Aircall’s business objectives
- Collaboration: Work closely with other GTM teams, and Product Development teams to ensure a cohesive approach to partnership management and to drive joint initiatives
- Performance Tracking: Monitor and evaluate the performance of partnerships using KPIs and metrics, ensuring alignment with Aircall’s goals and objectives
- Market Insight: Stay informed about industry trends, competitive landscape, and market opportunities to provide strategic insights and recommendations
- Event Participation: Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities
Salary benchmarks
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
Share this job
View 58 more jobs at Aircall