Client Services Executive, GetAgent
£30k
3 days a week in office (Old Street, London)
Estate agent comparison platform
Open for applications
Estate agent comparison platform
21-100 employees
Open for applications
£30k
3 days a week in office (Old Street, London)
21-100 employees
Company mission
To create a transparent way to help homeowners find the best agent for them.
Role
Who you are
- We are looking for people with great potential and we don’t need a wealth of experience
- This role will ultimately see you become a property specialist and an expert on the process of home selling; and we will provide the tools and training to get you there. What we tend to look for is as follows:
- Experience - You have worked in a sales or conversion-focused customer service position that has involved working towards targets
- Intelligence - You'll be able to quickly assess a situation and provide suitable suggestions and valuable market insights; whilst appreciating the importance of the process our customers are entering into
- Resilience - You enjoy the challenge of gathering information and providing a solution to our customers queries or issues
- Personality - You are a people person; you are engaging and have the ability to build an instant rapport with our customers
What the job involves
- With more and more home sellers using the GetAgent platform, we are looking for an intelligent and resilient client services professional to provide an excellent customer experience and support our growth
- We help homeowners by providing them with impartial data on estate agency performance; allowing them to make informed decisions on which estate agency to partner with when selling their home
- Our Client Services team are responsible for assisting customers with this journey; through gathering relevant information, understanding the customers needs, providing clarity on the data and additional market insights, supporting them with using our services and ultimately booking a valuation with their selected estate agency
- This is a phone-based outbound customer service function; you will be contacting Homeowners who have signed up to our services and will guide them to the point where they are comfortable to book in valuations with their selected agents
- You will be a trusted advisor to your customers, guiding them through the complicated process of putting their property on the market and addressing any questions or concerns
- You will help our customers identify the best estate agents for their particular property and needs
- You will keep accurate records of conversations, outcomes and follow ups through our CRM system
- Most importantly, you will take pride in delivering a great customer experience
- 5 days per week, with a mix of [09.00-18.00] & [11.00-20.00] shifts
- Requirement to work every other Saturday (in place of one of the weekdays)
Application process
- We are looking at a start date of 2nd December
Salary benchmarks
Our take
GetAgent analyses thousands of property listings to create estate agent comparison rankings based on sales performance, time taken to sell, and price achieved relative to the original asking price. Homeowners looking to sell use this information to help them choose the best estate agent and maximise the sale value of their homes.
GetAgent also provides agents with leads that they only pay for if the introduction turns into a sale, with thousands of estate agents making use of the platform. Altogether, the sales of over £100 billion worth of property have been associated with the platform, through hundreds of thousands of homeowner users.
The data GetAgent uses to create performance comparisons originates from the research the company had conducted itself on the real estate industry, the results of which it makes publicly available. This transparency, and the wider work of the platform, aim to contribute to improving the competitiveness of the estate agency market in an alternative way to other market players.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
45% female employees
4% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2019
$2.8m
SEED
Oct 2015
$0.4m
SEED
Total funding: $3.2m
Company benefits
- Cake on your birthday!
- 25 days holiday (+ bank holidays)
- Private healthcare
- Corporate discounts
- Regular social events
- Free drinks and snacks
- Hybrid working
- Dog-friendly
- Casual dress code
- Monthly Well-being budget
- Annual L&D Budget
Company values
- We do right by people - We are passionate about the experience of our customers and colleagues
- We strive to improve - We challenge the status quo, learn from our mistakes and strive to enhance our individual skills
- We are data driven - We facilitate good decisions with data and are open to being proven wrong
Company HQ
London, UK
Articles
Leadership
Colby Short
(CEO)Formerly Scandinavia Sales Manager of SMG Worldwide, and Managing Director of Stevenson Cartwright.
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