Partner Success Manager, Headspace Health
Fixed-Term Contract
Mental health and wellbeing platform
Job no longer available
Mental health and wellbeing platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To provide every person access to lifelong mental health support.
Role
Who you are
- Min 3-4 years in Partner/Client Success, Project Management, Relationship Management, Account Management, or similar roles at a management level
- Experience working with corporate Partners/Clients to negotiate contracts and pricing proposals to close expansion and renewal agreements
- Strong written and oral communication skills with experience in building and maintaining relationships, and a focus on driving engagement
- Results-driven mentality, detail oriented, and comfort in a rapid growth environment
- Strong analytical skills, with the ability to translate data into insights
- Advanced in PowerPoint, Google Slides, Google Cloud, and Slack
- Ability to work across multiple time zones when needed
- Ability to go into the London office 1-2 days a week or as required, with occasional travel to client meetings and events
What the job involves
- This is a fixed-term contract between 6-12 months
- Headspace’s International Partner Success Manager (PSM) supports and manages the relationships with our International corporate Partners to drive user adoption, engagement, and demonstrate ongoing value
- Understand our Partners’ business needs to help them succeed and to identify opportunities for growth
- Partner with our Implementation team, enable successful roll-out of Headspace to Partners, build out project timelines and manage the operational delivery of the Headspace programme
- Deliver demos, onboarding and training presentations to Partners (online and occasionally in-person)
- Facilitate regular meetings with Partners to build strong relationships and become a trusted adviser
- Maintain a cadence of communicating with Partners to share latest Headspace developments, report on utilisation and outcomes metrics and identify opportunities for deeper engagement
- Work closely with the Headspace Engagement Managers to roll out engagement strategies as part of an on-going calendar of well-being events, communications and campaigns
- Work closely with the sales team to support pre sales scoping through to contracting and then drive retention, expansion and upsell
- Identify opportunities for Partners to act as Headspace advocates (e.g. PR, testimonials, case studies)
- Prepare and deliver regular client reports and internal reporting on key account status and projections
- Be the first point of contact for any Partner issues, owning investigation and resolution through the business
- Constantly identifying opportunities for process improvement and efficiency in our operations
- Managing renewal negotiations for profitable growth, showing return on investment for clients at all times
- Represent the voice of the Partner to inform our sales process and product roadmap
Our take
The world is facing a growing mental health crisis. In 2022, the US saw the proportion of the population with acute anxiety, depression, or other mental health needs grow from 20% to 40%.
Headspace is a digital mental health platform best known for its guided meditation and mindfulness app, which has expanded into a broader suite of mental health services. Through therapy, coaching, meditation, and self-care tools, the company is making mental health support more accessible and preventative.
In 2021, Headspace merged with on-demand mental healthcare provider Ginger in a $3B deal to form Headspace Health, a move that brings clinical care and everyday mental wellness into a single platform. Today, its services are being used by more than 100M people and over 4,000 enterprises, including Starbucks, Adobe, and Paramount.
Demand for virtual mental healthcare continues to rise, and the market is becoming increasingly competitive, with players such as Hims & Hers Health entering the space. However, Headspace stands out by combining clinical care with everyday mental wellness tools, expanding its offerings through strategic acquisitions like AI health firm Sayana, and now bringing its services directly to businesses in the UK, positioning itself for growth bon a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2020
$47.7m
SERIES C
Feb 2020
$53m
SERIES C
Total funding: $175.4m
Company benefits
- Comprehensive medical, dental, and vision healthcare plans
- 12 weeks paid parental leave $5K annual / $10K lifetime family planning benefit via Carrot
- Quarterly "Refresh Days" (Fridays off for self-care) + "Focus Fridays" for deep work
- Flexible paid time off to rest and recharge
- 12 paid company holidays + 20 bereavement days
- 401K with company match
- Lifetime Headspace membership + access for 10 friends & family
Company HQ
Financial District, San Francisco, CA
Leadership
Tom Pickett
(CEO)Prior to joining Headspace in 2024, Tom was a CRO at DoorDash and CEO of Crunchyroll. He also spent nearly 11 years at Google, while there he held various roles, including Senior Director & Global Head of Content Operations at YouTube and VP of YouTube Content and Operations.
Karan Singh
(COO)Karan is also the co-founder and COO of Ginger. Previously, he worked in Sales & Strategy at Humedica and as a Consultant at ZS Associates.
Lisa Mulrooney Gross
(CPO)Lisa is also the Founder and Principal of HRx Leadership Advisors. Previously, she served as the CPO at ChargePoint and as the CPO/SVP/Head of HR Fitbit at Google.
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