Senior Customer Success Engineer, Rasa
Resident AI Engineer Missions
More information about location
AI platform for virtual assistants
Open for applications
AI platform for virtual assistants
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To empower the world’s largest brands to interpret people’s needs with open and extensible conversational AI.
Role
Who you are
- Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies
- Experience serving as part of a key customer leadership team, working with technical and business decision-makers
- Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
- Nice to have experience managing on-prem licensed software solutions
- Ability to act as an industry-encouraging leader in both customer meetings and public settings
- Fluent in English and another European Language (e.g. French, German, Spanish or Italian)
- If you have a strong background in DevOps/MLOps and Machine Learning, we’re happy to support your learning curve in conversational AI and Rasa-specific development
What the job involves
- We’re looking for a Senior Customer Success Engineer to join our Customer Success team
- You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency
- You will be reporting to the Director, Customer Success Engineering
- Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineering, you'll make an impact on your team by:
- As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products
- Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success
- Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary
- Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
- Help champion an environment for ongoing strategic customer success
- Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development
- Participate in Rasa internal training and education sessions
- Starting as a Customer Success Engineer (CSE), you have a clear path for growth within Rasa. Over time, you may be invited to take on Resident AI Engineer (RAI) missions, working directly with specific clients on their AI projects. As an RAI, you'll move beyond general support to provide hands-on technical implementation, optimization, and troubleshooting of Rasa assistants
- RAIs and CSEs embed within customer teams or support multiple clients, actively engaging in coding, model deployment, and real-time issue resolution with different levels of engagement
Our take
Rasa is a platform for AI-led personalized conversations. There’s no shortage of competition in this market, with the likes of Google’s Dialogflow and Microsoft’s LUIS, but Rasa has taken a different approach. It moves away from the standard ’this question receives this response’ hard-coded chat bots to a system that uses AI technologies to understand what the customer is saying in context.
Rasa's open source platform has grown a large community which has helped with integrating the system into a wide range of messaging platforms, and in creating extensions to the functionality of the system. This in turn has increased its use and popularity.
While Rasa is coming under increasing pressure from a swarm of chatbot providers powered by ChatGPT and other generative AIs, Rasa has integrated large language models into its own platform. This, combined with recent funding and recognition as a leader in generative conversational AI, puts the company in a very good position going forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2024
$30m
SERIES C
Jun 2020
$26m
SERIES B
Total funding: $70.1m
Company benefits
- Flexible work schedules: Flexible schedules, remote opportunities, and the ability to work from home allow teams to balance work with daily life. We truly unplug during time off and require employees to take a minimum of 2 consecutive weeks of paid time off per year
- Opportunities for growth: We encourage you to grow, learn, and push yourself. Employees are empowered to take ownership of their work and receive a yearly budget for professional development
- Stock Options: We believe in our mission and winning together. We invest in employees' futures and make sure everyone has a stake in the company
- Team offsite: We get together twice a year in an exciting location in Europe to plan and set goals as a company. As a distributed company, this is also our chance to have fun and get to know each other face-to-face
Company HQ
SoMa, San Francisco, CA
Leadership
Alan Nichol
(Co-Founder & CTO)Alan holds a PhD in Computer Simulation and Machine Learning from the University of Cambridge.
Alex Weidauer
(Co-Founder & CSO)Alex comes from a computer science background and holds a Masters degree in Management and Strategy from LSE.
Melissa Gordon
(CEO)Initially joined Rasa as CRO in 2021 before becoming CEO in 2022. Previously an SVP & GM at Tradeshift and a VP of Worldwide Sales, Customer Success, and Services at SingleStore.
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