Senior Analyst, Wayfair
Supplier Onboarding Operations
More information about location
4 days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
More information about location
4 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- The ideal candidate for this role is highly motivated, possesses a meticulous attention to detail, and demonstrates a global perspective in their approach to problem-solving and decision-making
- Bachelor’s degree in Business, Supply Chain/Operations, or Engineering discipline
- 3+ years of experience in operations, retail, engineering, consulting, strategy or finance
- Experience working in a program/project management setting is preferred; project or program management certification not required but is a plus
- Strong written and verbal communication skill with a focus on stakeholder management
- Experience communicating with technical teams on tech product related topics (tech bug escalations, product roadmaps, business requirements, etc.)
- Self-starter with a high attention to detail and proven ability to manage multiple, competing priorities simultaneously
- Solid experience with Google or Microsoft Office tools is required
- Proficiency with SQL (GBQ), or other database management of equal complexity is recommended, with at least 1-2 years of hands-on experience
What the job involves
- As a team member, you will play a pivotal role in driving strategic product enhancements, optimizing operational processes, and implementing data-driven analytical solutions that elevate both supplier support and overall customer satisfaction
- Collaborate cross functionally on a global scale with product, engineering, operations, and commercial teams to deliver initiatives to build the foundation for analytical framework as well as provide near term analysis to improve business impact, and experience for customers and suppliers
- Perform deep-dive analysis on business impact, supplier/customer experience KPIs by leveraging analytics to identify root causes behind performance issues and provide insights around major pain points or other factors
- Communicate findings with a succinct point of view and utilize compelling visualization tools (e.g. Looker, Data Studio, Tableau, etc.) for both executive level as well as cross-functional team level stakeholder management
- Use quantitative and qualitative skill sets to work with large and complex datasets, analyze ambiguous questions and develop recommendations to guide business decisions with senior leadership
- Partner with business and engineering stakeholders at various levels to identify key factors and requirements for each initiative, secure the neccessary buy-in from leadership for project methodology, and build a 6-12 month roadmap with clear goals and milestones
- Conduct business analysis via impact sizing, cost-benefit analysis, risk assessment, and other informed decision making methodologies
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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