Principal Presales Engineer, Twilio

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
• Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers
• Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
• Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
• Previous software development experience in one or more of the following areas:
• Backend (Java, C#, Node.js, Python, PHP)
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs

Desirable

• This position is needed to enable our customers to build the future of communications
• The Twilio Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts
• They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions
• Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers
• As a Principal Presales Engineer, you will be a recognized pre-sales expert and technical influencer by sales leaders
• You will run even the most complex opportunities independently
• Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years
• This is the go-to technical person for the sales team who mentors and uplifts their peers
• You will work independently but actively prevent yourself from becoming a single point of failure within the team
• You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions
• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Be proactive, energetic, deeply passionate, and a resourceful thinker, equipped with the skills to accomplish tasks and lead others to success

• Applications for this role are intended to be accepted until March 13th 2026, but may change based on business needs