Customer Success Manager, Fingerprint
EMEA
More information about location
Device intelligence platform for fraud detection
Job no longer available
Device intelligence platform for fraud detection
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To power a safe and seamless internet through device intelligence.
Role
Who you are
- 3-6 years experience in a Mid-Market/Enterprise SaaS Customer Success role
- Experience with Zendesk and Salesforce are a huge plus
- Location Preference: Remote, EMEA, Preference for candidates located in the UK area as travel may be required to visit clients on site
Desirable
- Effectively prioritizes, multitasks, and engages with customers
- Effective at leading and facilitating meetings ranging from admin/owners to executive level
- Strong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation and in front of an audience
- Empathy, diplomacy, and poise under pressure when working through customer concerns
- Put team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing
What the job involves
- The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries.
- You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome
- Facilitate the transition out of implementation to go-live
- Manage a portfolio of clients and make certain a high level of satisfaction with the product is achieved
- Create a plan to ensure client success
- Conduct regular meetings with clients to make recommendations on using the product and future product enhancements to provide continuous success in business processes
- Provide best practice recommendations, expert-level application support and assist in solving point-in-time challenges
- Work with product development and technical support to resolve customer issues/concerns
- Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks
- Experience conducting virtual meetings with internal and external customers
- Travel may be required
Our take
Digital fingerprinting is an essential process in web browsers that tracks the digital address of a device to monitor web activity. This technique facilitates the identification of fraud and spam, as well as warning signs of account takeovers. However, the success of this requires users to accept cookies, a requirement that is easy to avoid.
Fingerprint provides a digital fingerprinting tool that generates a unique identifier of browser activity without requiring the user to accept cookies. The service uses the same WebGL and canvas fingerprinting utilized by existing competitors, but instead of focusing on devices, it identifies web activity. Suspicious activity will result in the identified user being logged in a database, allowing the service to be improved for others.
With this innovative approach, Fingerprint has been able to build up an impressive client roster of over 6,000 companies, including 16% of the top 500 websites by traffic. As well as displaying sustained growth through funding rounds, the company has also continued to improve upon its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2023
$33m
SERIES C
Nov 2021
$32m
SERIES B
Total funding: $77m
Company benefits
- Competitive salary: We offer competitive salaries and equity because we believe all employees should own a part of Fingerprint.
- Flexible Time Off: To prioritize work-life balance, we even have a minimum vacation days target to encourage everyone gets the rest they need.
- Remote-first: We work asynchronously and respect time-zone differences. Choose where and when you do your work best.
- Tech: We hook you up with a MacBook so you can do your best work (you get to keep it after 4 years).
- Culture: We're a small team with a lean hierarchy where you can make a real impact in shaping the company culture. Come grow with us!
- Fun: We meet up as a company once a year (We went to Mexico City in 2023!) and teams meet up in smaller groups throughout the year.
- Grow With Us: We want you to grow with us, so we offer a $600 yearly budget that you can spend to learn new stuff.
- Personal Development: We give you the freedom to grow and experiment. Work on open-source projects and try new things and ideas.
Company HQ
Little Italy, Chicago, IL
Leadership
Valentin Vasilyev
(Co-FOunder & CTO)Valentin worked as a Software Engineer for the first 9 years of their career, before holding Team Lead roles at Evrone and Machinio.com. They left this role in March 2019 to co-found Fingerprint the following month.
Dan Pinto
(Co-Founder & CEO)Previously co-founded Machino, where they were CTO, and has experience in Software Engineering.
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