Product Support Specialist, Paperless Parts
Office located in Downtown Boston, MA
Estimating & quoting for manufacturing
Be an early applicant
Estimating & quoting for manufacturing
101-200 employees
Be an early applicant
Office located in Downtown Boston, MA
101-200 employees
Company mission
To make manufacturing more accessible.
Role
Who you are
- Candidates must have a firm grasp of programs such as Excel and have a willingness to learn our proprietary coding language, P3L, as well as other technologies
- Our customers vary in size and complexity, so we are looking for someone that has a track record of finding solutions to unique problems, thrives in challenging situations, and wants to apply these skills to help customers maximize the value of the Paperless Parts Platform
- The ideal candidate is excited to work with customers, build and foster relationships, and deliver technical solutions that solve their problems
- You’re dedicated to working cross-functionally to deliver on crucial customer milestones and mitigate risk
- You’re excited about sharing your solutions with your customers and training them to understand how to best utilize the platform
- Bachelor's Degree, Computer Science, Engineering, MIS, or related field
- Strong skills in a computational environment or programming language (Excel, Python, SQL etc.)
- Relevant work, education, or hands-on development experience
- Proven track record of implementing customers and adhering to time-to-value metrics
- Strong analytical and critical problem-solving skills
- Ability to translate business requirements to product solutions
- Familiarity with “job shop” manufacturing, preferred
- Fast learner, ability to adapt to new processes and technologies, and evolving environments
- Excellent written and verbal communication skills
- Willingness to travel when necessary to customer facilities (average is about 25% of the time)
What the job involves
- Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team
- We are seeking a driven individual to join our Implementation and Integrations Team as a Product Support Specialist
- Reporting to the Manager of Technical Services, the Product Support Specialists are responsible for building and maintaining customer’s technical solutions
- Using P3L, our proprietary python based pricing language, the TIS will build a customer’s configuration during an onboarding project and support the configuration once the customer is live
- The TIS is also responsible for deploying our standard integrations, making customizations where required
- As a Technical Implementation Specialist, you will work with our customers to build their quoting workflow in Paperless Parts and work closely with our Services Engineers and Implementation Project Managers to ensure customers are successful with the Paperless Parts Platform
- Product Support Specialists will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing
- Lead the development of a customer’s new quoting workflow by leveraging Paperless Parts’ best practices and an understanding of the customer’s unique business requirements
- Expert knowledge of the Paperless Parts Platform coding language, P3L. Apply a rigorous problem-solving approach to design customized solutions to meet our customers’ needs
- Lead the deployment of Paperless Parts standard integrations, making customizations where required
- Provide best practices for quoting workflows to maximize customer value
- Work in close partnership with Implementation Project Managers and Integrations Engineers to gather requirements, map solutions, and meet onboarding milestones in order to complete projects on time and on budget
- Communicate clearly and regularly to implementation stakeholders regarding status and risks
- Spend time on-site with customers to build relationships and learn how manufacturing shops operate
- Provide ongoing support for customers' Pricing Configuration and integrations within the Paperless Parts platform
- Conduct thorough discovery to inform solution design; document all custom configurations, and code to ensure clarity, maintainability, and effective knowledge transfer for both customers and internal team members
- As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates
Our take
The creation of bespoke components for manufacturing processes can be time-consuming to manage and difficult to price. Typically, job shops and contract manufacturers have used paper trails to forecast component creation and provide quotes for their clients - meaning the process is ripe for modernization.
Paperless Parts provides an estimating and quoting software platform for manufacturers and job shops, focusing on eradicating paperwork from the process. The platform organizes quote information into a single point of knowledge for all parties, using this data to automate manual steps.
With this approach, the company says it's cutting costs, speeding up how components get deployes, and keeping everything secure and cmpliant along with way. And it seems to be working, as its now setting its sights on expanding into the Canadian and Mexican market, aiming to take its success even further.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Jan 2021
$7.2m
SEED
Total funding: $37.2m
Company benefits
- Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
- Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
- Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
- Training and development: Attend conferences, classes, and trainings to hone your skills
Company HQ
Financial District, Boston, MA
Leadership
Jason T. Ray
(Co-Founder & CEO)Supply Corps Officer Department Head, Navy Acquisition Contracting Officer, and Additive Manufacturing Lead for the US Navy from 2009 to 2016.
Scott Sawyer
(Co-Founder & Chief Scientist)Experience as Associate Technical Staff at MIT Lincoln Laboratory from 2011 to 2014. VP of Engineering for ecovent Systems from 2014 to 2016.
Salary benchmarks
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