Customer Onboarding Manager, Bynder
Digital asset management platform
Be an early applicant
Digital asset management platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Bynder's mission is to inspire brands to thrive through exceptional content experiences.
Role
Who you are
- 2+ years relevant work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role
- Excellent verbal and written communication skills; you'll be on the phone with and emailing clients every day
- Strong organizational, prioritization, and time management skills
- Ability to comprehend and explain technical concepts, especially to non-technical people
- Ability to diagnose complex issues and recommend the most effective solutions
- An obsession with providing the best in class Customer Experience
- Working knowledge of Adobe Creative Cloud and project management systems like Clarizen, Mavenlink, Smartsheets etc. a plus
What the job involves
- As an Onboarding Manager at Bynder, you will be responsible for a smooth, consultative, and efficient SaaS onboarding experience for new and existing Bynder customers. With a mix of great people skills and strong technical aptitude, you will set every Bynder user up for long term success
- The purpose of this role is to drive customer satisfaction and adoption by providing an effective and efficient onboarding experience through consultation, configuration, and training. Bynder Onboarding Managers work closely together with Sales Engineering, Product, and Customer Success to ensure a great all-round experience for our customers
- A great Onboarding Manager is highly customer focused, flexible, and results driven. They can manage multiple implementations at once and keep deadlines. They enjoy working with customers to solve complex use cases within the product, have a keen eye for detail, and are always increasing their product and industry knowledge
- Own product implementation and configurations for simultaneous customer engagements to contract specifications
- Manage projects effectively to deliver on-time, within scope, and within budget
- Provide multi-faced support both to customers and internal teams, including: resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting
- Drive product strategy with client during implementation to ensure successful long-term client-Bynder partnership
- Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction
- Enable client administrators through hands-on training and create Bynder Champions for the long-term success of the customer
- Maintain working knowledge of an ever-evolving software solution as a product expert
- Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success
- Build technical and DAM industry knowledge
- Occasional travel on-site to clients as needed (10-15%)
Our take
With an increased demand for content that is agreeable, personalised, and brand consistent, the digital asset management industry is growing fast, and Bynder is keen to cement its place as a key player.
As a scalable SaaS solution which is recognized for its innate user experience, Bynder is aimed at brand-forward companies seeking a user friendly digital asset management (DAM) solution that they can utilise quickly. These companies increasingly deem DAM as necessary for a customised customer experience, and to free up time for wider strategic business initiatives, and so this presents a great growth opportunity for Bynder.
The company has built on its foundation of an innate user interface, as well as strong portal and swift deployment capacity, by expanding its partner ecosystem and integration capabilities. Serving over a million users across thousands of organizations, including the likes of Spotify, Puma, and Icelandair, the appeal of Bynder's solution is clear. In 2022, it was announced the company would be purchased by private equity firm THL, a move which will enable it to accelerate growth and "help even more brands deliver exceptional content experiences."
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Aug 2016
$22.2m
SERIES A
Total funding: $22.2m
Company benefits
- Hybrid, remote & flexible options
- Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
- Comprehensive health plans
- Unlimited holidays
- Generous parental and family leave
- Travel allowance
- Pension/401(k)
- Leadership academy
- StrengthsFinder assessment
- Access to LinkedIn Learning
- Mentorship program, as well as summer & winter school workshops
- Feedback culture, role scorecards and OKRs
Company values
- Accountability - We are honest, reliable, and efficient, but we are not perfect. If we make a mistake, we will acknowledge it and make appropriate corrections.
- Growth - At Bynder, we're dedicated to helping creative marketers grow their brands. But, it is also our mission to grow our own brand, improve our performance, and strive to become the best we can be—as individuals and as an organization—by supporting and championing one another.
- Unity - Our teams win and lose together. We all work towards the same goals, and we include all stakeholders in important conversations as we actively seek to eliminate silos.
- Innovation - Byndies are always eager to innovate. We encourage new ideas in all job fields and put a strong focus on cross-cultural and cross-functional collaboration: the insights we share allow us to continuously improve our products, services, and processes.
Company HQ
Leidseplein, Amsterdam, Netherlands
Articles
Leadership
Chris Hall
(Chairman of the Board)Previously founded Label A and co-owned i-Concept. Left his role as CEO of Bynder to become Chairman in July 2020.
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