Customer Experience Content Specialist, Lightricks

• Minimum 3 years’ experience in a content creation role with particular experience in SEO writing, preferably in a tech or SaaS environment
• Strong understanding of SEO principles, including keyword research, meta tags, and on-page optimisation
• Ability to write clear, concise, and engaging content tailored to different audiences (B2B and B2C)
• Working knowledge of HTML/CSS
• Proficiency in working with Content Management Systems, such as Zendesk Guide, Salesforce Knowledge or Intercom
• Analytical mindset with the ability to assess content performance using tools like Google Analytics
• Strong understanding of SEO tools such as SEMrush, Ahrefs, or Google Keyword Planner
• Collaboration & Initiative: Exceptional collaboration and communication skills, with a proactive approach to cross-functional teamwork
• Familiarity with AI-driven tools and platforms- a bonus
• Passion for empowering users and internal teams with impactful, user-centric content- a bonus

• We are seeking an experienced, solutions-oriented CX Content Specialist to join the Customer Experience team in our London-based office, supporting the team with all its content related requirements
• Among other things, this will include creating and maintaining SEO content for our user-facing Help Centre and developing a comprehensive internal knowledge base for our CX team
• Your work will directly impact how users engage with Lightricks’ products while supporting our mission to consistently deliver exceptional support
• This position offers the opportunity to combine technical writing, user-focused communication, and SEO expertise to craft impactful content in a dynamic, fast-paced tech environment, contributing to projects and initiatives that shape an exceptional, seamless experience for our users
• Reporting to the CX Product Team Lead based in Lightricks’ London office
• Write and maintain SEO-optimised articles for our user Help Center, including FAQs, how-to guides, troubleshooting content, and feature documentation
• Conduct keyword research to ensure articles are discoverable and align with user search intent
• Collaborate with our Product and Marketing teams to ensure accuracy and consistency in user-facing content
• Use analytics tools (e.g. Google Analytics, Zendesk Analytics) to monitor content performance and make data-driven updates to enhance the user experience
• Implement user feedback to continuously enhance content relevance and effectiveness
• Develop and maintain a structured internal knowledge base for the CX team, providing clear, organised documentation on workflows, product details, and troubleshooting processes, as well as training materials
• Ensure all content is easily accessible, regularly updated, and aligned with team needs
• Work closely with the Product teams to stay updated on new features and releases, translating technical information into user-friendly content
• Collaborate with our Marketing team to align Help Center content with broader content strategies and campaigns
• Participate in special projects as and when required, providing regular progress updates to CX Leads and the Director of CX
• Serve as a knowledgeable representative of the CX team, championing the user voice within our company and enhancing the overall customer experience

• 15 minute intro call with the talent team
• First interview with the CX team
• Home assignment
• Final on-site interview

• 📈 Stock Options
• 🥰 Private Medical Insurance For You & Your Loved Ones
• 🤸🏻‍♂️ £750 p/a allowance for Wellbeing & Professional Development
• 💰 7% Matched Pension Contributions
• 🕺Weekly & Monthly Team Building Activities - Away days, Games Nights, Happy Hour, Pottery Making, Cocktail Workshops, and more
• 🍴Free lunch on-site, Monday-Friday with free breakfast, snacks & coffee!
• 🌍 Travel To Our Global Sites
• 🏝️ 25 days holiday (excl. bank holidays)
• ❤️ Life Assurance
• 🚀 £3,000p/a Transport Allowance
• 🎂 Seasonal & Anniversary Vouchers
• 📍 Hybrid & Flexible working
• 🙌🏻 Central London office space
• 🍼 Enhanced Parental Leave
• 🚂 Season Ticket Loan
• 🤝 Volunteering Opportunities

Total funding: $305m

Lightricks is an AI-first product company that's creating a range of photo and video editing apps, making visual content intuitive and accessible to individuals.