Technology Operations Manager, Trumid
$200-250k
Offers discretionary bonus
2-3 days a week in office
Credit trading platform
Be an early applicant
Credit trading platform
101-200 employees
Be an early applicant
$200-250k
Offers discretionary bonus
2-3 days a week in office
101-200 employees
Company mission
To harness the power of product design and cutting-edge technology in order to bring greater access and efficiency to credit trading.
Role
Who you are
- The ideal candidate will be located in the NYC Tri-State area, and drive operational excellence, manage key relationships, and build client trust through reliable systems and processes
- 7+ years of experience in technology operations, infrastructure management, or similar technical leadership roles
- Bachelor's degree in Computer Science, Business Administration, or related field; technical certifications preferred
- Located in the NYC tri-state area with the ability to be in our NYC office 2-3 days a week, preferred
- Proven track record in managing technology operations in financial services or trading environments
- Strong understanding of cloud infrastructure, SaaS solutions, and modern IT management practices
- Strong experience with security frameworks (NIST, ISO 27001), risk management, and compliance in regulated environments
- Security certification required (CISSP, CISM, Security+, or equivalent)
- Experience implementing and managing comprehensive security programs
- Excellent leadership skills with ability to manage teams, contractors, and vendor relationships
- Strong financial acumen for budget planning and cost management
- Knowledge of incident management methodologies and service delivery metrics
- Experience with release management and change control processes
- Exceptional communication skills across all levels of the organization
- Ability to build and maintain relationships with clients and technical stakeholders
What the job involves
- Trumid is seeking an experienced Technology Operations Manager to support and collaborate with the Director of Technology Operations
- This role will help oversee platform operations, business operations, and technology compliance while ensuring the growth and health of our technology infrastructure
- Assist in overseeing platform operations including cloud providers, data centers, SaaS solutions, environments, and integrations
- Support business operations and technology compliance initiatives across the organization
- Implement and maintain metrics reporting, technical change announcements, and documentation
- Help manage team culture, talent attraction, retention, and development processes
- Support financial management including budget planning, cost management, and resource allocation
- Drive risk and compliance efforts including vendor/client legal agreements, DDQs, tech policy management, and BCP testing
- Lead security operations with comprehensive focus on security frameworks, data security, and identity/access management
- Develop, implement, and maintain security policies and procedures aligned with industry standards and regulatory requirements
- Conduct regular security assessments and drive remediation efforts
- Lead service and support functions including incident management, client technical support, production support, and internal systems and desktop support
- Supervise release and change management processes to ensure smooth production deployments
- Track and improve operational efficiency metrics (MTTD, MTTR, change success ratio, service availability)
- Maintain relationships with key stakeholders including technical teams, executives, clients, and vendors
- Build client trust through system uptime, proactive issue detection, and effective service delivery
- Cloud Platforms: AWS/GCP
- Infrastructure Management: Kubernetes, Terraform
- Programming: Python, SQL would be a plus
- Monitoring Tools: Prometheus, Grafana, ELK stack
- Service Management: ITIL framework, ticketing systems
- Release Management: Jenkins, CI/CD pipelines
- Security: Security frameworks (NIST, ISO 27001), identity management, access control systems, threat detection, vulnerability management, security policies and procedures
- Compliance: SOC2, financial regulations, BCP/DR frameworks, security compliance audits
- Desktop Support: Windows OS, macOS, Microsoft 365, VPN solutions, remote access tools, Crowdstrike, MDM platforms (Intune, Kandji), JIRA ticketing systems, hardware lifecycle and asset management
Our take
Trumid is a finance company focused on the credit market, a growing sector in which the corporate bond market is worth in excess of $40 trillion. The business offers a diverse network for trading corporate bonds to offer a new solution to customers.
There is stiff competition in the sector, and Trumid's rivals for market share include X Financial, Darwinex, Vise and Butterwire. However, the company believes it differentiates itself through a combination of technology, intuitive design, and market expertise to deliver a unique trading solution to its community of users.
Considering the commercial potential of the platform, it’s not surprising that Trumid has received huge private finance support. The company also regularly partners with other businesses in the sector, and in 2021 developed an electronic Asian bond trading platform with SGX and Hillhouse as it expands overseas.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2021
$208m
GROWTH EQUITY VC
Jan 2021
$50m
GROWTH EQUITY VC
Total funding: $663.3m
Company benefits
- Team-oriented and collaborative company culture
- Fully paid medical, dental and vision coverage
- Newly designed office space with an emphasis on individual and team work-styles
- Commitment to work-life balance; embracing flexible and distributed working philosophies
Company HQ
Garment District, New York, NY
Leadership
Ronnie Mateo
(CEO & Co-Founder)After studying at Cornell, Ronnie worked as VP of SalomonSmithBarney for 4 years before moving to QUIX Capital, Citi and then Trinity Brokers. He founded Trumid in June 2014, serving as CEO since.
Michael Sobel
(Co-CEO)Was a Managing Director at Barclays Capital and a VP at Lehman Brothers.
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