Fleet Support & Field Activation Associate, Firefly

• 0–2 years of experience in customer service, operations, logistics, field coordination, or a related support role
• Strong interpersonal and communication skills, with the ability to manage high-volume, in-person driver interactions professionally and efficiently
• Highly organized with the ability to prioritize and multitask across concurrent responsibilities
• Comfortable working in a fast-paced, on-site environment with regular real-time problem-solving demands
• Proficiency with basic productivity tools (email, spreadsheets, messaging platforms)

Desirable

• We are looking for a detail-oriented and proactive Fleet Support & Campaign Activation Associate professional to join our New York team. Based in Astoria, this role is central to our day-to-day driver and fleet operations, campaign coordination, and field activation support
• This serves as a critical on-the-ground resource for drivers, fleet owners, experiential campaigns and cross-market coordination
• Driver & Fleet Support
• Serve as the primary point of contact for drivers visiting the shop location addressing driver questions related to payments, campaigns, onboarding, and general operational support
• Process ad hoc TLC permit requests in a timely and accurate manner
• Manage fleet communications, including recall service notifications and payment inquiries
• Communicate with fleet owners on a weekly basis to provide and gather regular operational updates, including recall-related communications
• Campaign & Event Coordination
• Coordinate POP photo shoots, ensuring logistics, scheduling, and quality standards are met
• Provide on-the-ground support at experiential activations to increase physical presence in the field, ensure campaign quality, and resolve issues in real time
• Support swarm coordination in the New York market
• Eastern Markets Support
• Coordinate and communicate with drivers participating in Swarm and POP events across other Eastern Markets, including Boston, DC, and Philadelphia, to ensure smooth and consistent operations
• Act as a regional liaison to maintain alignment on campaign execution and field activity across the Eastern Market footprint