Senior Manager of Sales Operations, MongoDB
$109-215k
Developer data platform
Open for applications
Developer data platform
1001+ employees
Open for applications
$109-215k
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- Bachelor’s degree required
- 7-8 years of relevant experience in sales operations, revenue operations, customer success operations, sales systems, or related fields
- Execution-driven mindset with a focus on achieving tangible results
- Proven track record of successfully driving change and optimizing processes
- Strong stakeholder management skills with ability to gain consensus on priority and communicate progress and results
- Strong organizational and strategic planning skills, with a keen orientation towards managing ‘Sales Operations as a product’ for go-to-market
- Deep experience with CRM systems and tools; experience with Salesforce and Gainsight preferred
- Experience working in consumption/pay-as-you-go business model is highly desirable
- Managerial experience is required
- If you are a strategic thinker with a passion for process optimization, a track record of driving change, and the ability to lead and scale a dynamic team, we encourage you to apply for the Senior Manager, Sales Operations position at MongoDB
What the job involves
- MongoDB is a leading global database platform that empowers organizations to innovate and transform their businesses
- With a comprehensive suite of cloud-based data management solutions, MongoDB helps companies harness the power of data to drive business success
- We are seeking a results-oriented and strategic Senior Manager, Sales Operations focused on post-sale processes and systems that span Onboarding, Customer Success, Renewals, Technical Support, and Professional Services functions
- In this critical role, you will directly impact our ability to forecast our business, grow revenue, enhance customer experience, and optimize our day-to-day operations
- This role sits within the global Core Sales Operations team, which is accountable for lead-to-revenue processes and systems at MongoDB, your contributions to this team will be instrumental in shaping the future of the go-to-market organization
- Own vision for post-sale operations process and systems strategy, driving operational excellence across customer lifecycle to help the organization realize its objectives
- Work across go-to-market, business analytics teams, and product to drive programs that enhance the ability to measure customer health, risk, and opportunity for expansion
- Establish and enforce governance frameworks that ensure processes are consistently followed and properly controlled. Develop steering committees and working groups to oversee adherence and performance
- Act as a conduit sitting between go-to-market stakeholders and CRM-Tech teams. Ensure consistency on overall strategic goals, standards, and objectives for each planning cycle. Design and develop a global internal tool ecosystem that is scalable and flexible
- Delve deep into processes and underlying data, identifying root causes and framing business problems. Propose and implement solutions to enhance efficiency and effectiveness
- Collaborate closely with cross-functional teams, including the rest of the Sales Operations, CRM-Tech, IT Infrastructure, Customer Success, Renewals, Technical Services, Professional Services, Solution Architecture, GTM Center of Excellence, and Product teams to drive results and ensure alignment across the organization
- Facilitate regular leadership updates with key stakeholders to review process performance and drive continuous improvement initiatives
- Partner with Enablement to plan large-scale business transformations, rollouts, and adoption of new process
- Build and scale the global team that supports the process and systems across post-sale and bottom of funnel functions
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company values
- Think Big, Go Far
- Build Together
- Embrace the Power of Differences
- Be Intellectually Honest
- Own What You Do
- Make it Matter
Company HQ
Theater District, New York, NY
Articles
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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