Wise Platform Enterprise Specialist, Wise
28.5 - 34 USD Hourly + RSU’s
1-5 days a week in office
Money without borders
Open for applications
Money without borders
1001+ employees
Open for applications
28.5 - 34 USD Hourly + RSU’s
1-5 days a week in office
1001+ employees
Company mission
We believe in money without borders. That's why we're building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Role
Who you are
- You will need to be highly analytical, collaborative, and solution-driven while working in a fast-paced environment
- Experience in working with Google Drive
- Proven experience in customer support, ideally within a tech-driven or enterprise-level environment
- Exceptional attention to detail and accountability in managing customer queries and issues
- Strong time management skills and the ability to prioritize tasks effectively
- Analytical mindset with the ability to break down complex problems and find creative, outside-of-the-box solutions
- Excellent communication and collaboration skills, with the ability to work well in a team environment
- A proactive and flexible approach to work, with the ability to adapt to new challenges and customer requirements
- Strong problem-solving capabilities and the ability to think critically in high-pressure situations
What the job involves
- As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere
- We are seeking a proactive and detail-oriented individual to join our team as a Wise Platform Enterprise Support Specialist
- In this role, you will be at the forefront of providing exceptional customer support to our enterprise clients, ensuring smooth and effective use of the Wise Platform
- Provide high-quality customer support to enterprise clients, ensuring their inquiries and issues are addressed in a timely and professional manner
- Troubleshoot and resolve complex platform-related issues, using a combination of analytical thinking and creative problem-solving
- Collaborate with cross-functional teams to provide consistent, tailored support and solutions to our enterprise clients
- Maintain detailed and accurate records of customer interactions, issues, and resolutions
- Proactively identify opportunities for process improvements and help implement solutions
- Stay up-to-date with new features, updates, and best practices for the Wise Platform
- Demonstrate flexibility in supporting a variety of customer needs and evolving project requirements
- Ensure that all customer inquiries are resolved with high attention to detail, accountability, and ownership
- Data analysis to provide insights to internal teams and partners to solve critical problems
- You’ll be part of an innovative team that encourages growth, fosters collaboration, and empowers you to think outside the box
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. Its attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
While the market is crowded with new entrants (think Revolut and Monzo) and traditional banks trying to catch up, Wise is still staying one step ahead having recently opened a new hub in India and new payment features as well as reporting a rise in key metrics on higher volume and customer growth. This continued growth positions the company well for continued success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$26.5m
SERIES D
Total funding: $396.9m
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Co-Founder & Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(Co-Founder & CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking and Chief Banking and Expansion Officer.
Salary benchmarks
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Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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