Senior Customer Success Manager, Qlik
$78-96k
OTE
$70-82k
BASE
Commission subject to meeting targets set forth in a sales compensation plan
AI powered data integration, quality, & analytics solutions
Be an early applicant
AI powered data integration, quality, & analytics solutions
1001+ employees
Be an early applicant
$78-96k
OTE
$70-82k
BASE
Commission subject to meeting targets set forth in a sales compensation plan
1001+ employees
Company mission
To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.
Role
Who you are
- Customer-Centric Mindset: Strong customer-facing experience, ideally in customer success, sales, consulting, or project management. Bonus if in a software or SaaS/XaaS company
- Strategic Thinker: Quickly understand customers' needs, take ownership, and develop and execute strategies that positively transform their business. Bachelor’s degree or equivalent experience
- Industry Knowledge: General knowledge of & experience in the SaaS Software industry, with the ability to learn about and understand enterprise software products and business solutions
- Tool Proficiency: Previous experience using Totango or other Customer Success platforms. Experience with Cloud, data and analytics a strong plus!
What the job involves
- Join Qlik's Customer Success team and play a vital role in ensuring our customers achieve maximum value from our data solutions
- As a key member of this dynamic team, you'll engage with enterprise clients remotely, guiding them towards their Qlik goals
- From seamless onboarding to strategic account development, your impact will drive customer success, satisfaction, and long-term partnerships
- Onboarding Excellence: Lead the onboarding process for new clients, ensuring a smooth transition through product implementation, training, and setup. Lay the groundwork for a strong foundation in their Qlik journey
- Strategic Growth: Develop tailored strategies for high-potential accounts, fostering relationships, identifying upselling opportunities, and consistently delivering value. Be the catalyst for long-term partnership and growth
- Proactive Risk Management: Identify and address potential issues in at-risk accounts, providing proactive solutions. Collaborate cross-functionally to swiftly resolve concerns, ensuring customer satisfaction and retention
- Collaborative Account Strategy: Partner with the sales team to define customer vision and strategy, maximizing their investment in Qlik's products. Drive adoption and accelerate time-to-value
- Client Engagement: Work remotely with a portfolio of enterprise customers, ensuring they are on track to meet their goals with Qlik. Run Quarterly Business Reviews, create and execute success plans, and monitor customer satisfaction metrics
- Risk Mitigation: Identify churn risks and proactively work to eliminate them. Collaborate with other Customer Success teams to ensure account issues are resolved successfully, using early warning signals
- Advocacy Development: Develop, prepare, and nurture customers for advocacy. Collaborate with the Customer Success Engineer to maintain and develop Business/Technical Champions. Challenges make the stories stand out, include them but with a positive twist!
Salary benchmarks
Our take
As more organizations seek out more robust tools and capabilities to visualize and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.
The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.
The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2004
$12.5m
SERIES A
Total funding: $12.5m
Company benefits
- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
- Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences
Company values
- We make an impact - Driving positive change for our employees, customers, partners, and society as a whole
- We take ownership - Working smart, holding each other accountable, and delivering quality outcomes
- We are genuine - Creating trusted relationships through authenticity, integrity, and respect
- We lead with innovation - Embracing a growth mindset that captures our vision
- We succeed together - Achieving our objectives as one collaborative, diverse, and inclusive team
Company HQ
Upper Merion Township, King of Prussia, PA
Articles
Leadership
Mike Capone
(CEO, not founder)Current Member Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.
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