Mid-Market Account Executive, Assembled
$220k
OTE
$110k
BASE
+ Stock Options
Customer support workforce management platform
Posted today
Customer support workforce management platform
101-200 employees
Posted today
$220k
OTE
$110k
BASE
+ Stock Options
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 2-5 years of closing experience working with a customers, ideally with a SAAS product
- High attention to detail with strong verbal and written communication skills
- Desire to learn Assembled's technical product and effectively communicate the platform’s value to potential customers - Act like a support agent!
- Highly motivated self-starter who is eager to learn, open to feedback and excited about building a business ground up
- Team player who is highly collaborative, goal-oriented, and resourceful within their sales processes
- Strong Salesforce hygiene with experience building pipeline from various sources (Marketing, SDRs, Outbound, Partnerships, etc.)
- Comfortable working in a rapidly changing environment
What the job involves
- We're looking for an Account Executive to help us win new customers. As an early member of the sales team, you'll be on the ground floor of building our sales team. We're looking for someone who is confident in generating their own pipeline and closing customers.
- You'll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale
- Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled
- Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects
- Run effective sales processes from start to finish — including demos, negotiation, security and procurement (with assistance from Sales Engineers)
- Be a trusted advisor to prospective customers
- Work closely with Customer Success to ensure that your customers are successfully onboarded
- Work cross-functionally with Marketing and Engineering to share feedback from customers
- Use your learnings to build and iterate on our sales philosophy, playbook and processes
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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