Associate Customer Success Engineer, Cyera

Central

Salary not provided

+ Equity package + This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors

SQL

Python

Entry and Junior level

Remote from US

More information about location

Cloud-native data security platform

Open for applications

Cloud-native data security platform

501-1000 employees

B2BSecurityCyber SecurityCloud Computing

Open for applications

Salary not provided

+ Equity package + This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors

SQL

Python

Entry and Junior level

Remote from US

More information about location

501-1000 employees

B2BSecurityCyber SecurityCloud Computing

Company mission

To build the world's most intelligent data security platform to enable businesses to safely harness the power of data so they can unlock new innovations, make smarter decisions, and maximize growth.

Job

Company

Role

Who you are

Associate’s degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
Proficiency in SQL and scripting languages (e.g., Python or equivalent)
Familiarity with APIs and web services
A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships
A clear and concise verbal and written communicator, capable of conveying complex information effectively
Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise
Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues

What the job involves

We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera.
This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises.
As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience
As an Associate Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:
Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise
Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives
Driving customer adoption through effective onboarding and training processes
Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach
Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives
Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly
Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development
Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey
Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences
Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators
Collaborating with customers to develop joint success plans
Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement
Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration

Our take

With the allure of agility and globalization, companies are shifting to the cloud in record numbers. But in an environment of worsening cyber-threat, data protection must shift with them. Cyera, founded in 2021 and emerged from stealth in 2022, responds to the lack of cloud-based, data-conscious security support for companies.

Previously, discovering and securing data in the cloud was written off for being tedious and challenging. Using advances in data science, Cyera has built a data reality platform which provides a complete picture across all cloud-based data repositories. It enables instant, automatic data reality, and is set to define how companies do cloud data security.

The quick and clear picture provided to security teams by Cyera’s platform has gained them rapid traction among Fortune 500 companies. Just ten months after formation, Cyera raised considerable funding led by Sequoia Capital, alongside Accel and Cyberstarts. The company raised a further $100M in June 2023 - led by Accel - which is being put towards the continued improvements in the functionality of the platform.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

77% employee growth in 12 months

Glassdoor (4.9)

Company

Funding (last 2 of 6 rounds)

May 2025

$500m

LATE VC

Nov 2024

$300m

SERIES D

Total funding: $1.3bn

Company HQ

Garment District, New York, NY

Leadership

Yotam Segev

(Co-Founder & CEO)

Spent six months as Senior Director of Cyber Projects at KayHut. Former Head of Cyber Department with Israeli Military Intelligence - Unit 8200.

Tamar Bar-Ilan

(Co-Founder & CTO)

Spent nine months as Chief Architect at Lynxight. Former Head Of R&D Department with Israeli Military Intelligence - Unit 8200.

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