Technical Account Manager, Demandbase
£41-61k
+ Offers Equity & Bonus
Go-To-Market engagement & marketing software
Open for applications
Go-To-Market engagement & marketing software
501-1000 employees
Open for applications
£41-61k
+ Offers Equity & Bonus
501-1000 employees
Company mission
To transform how B2B companies go to market.
Role
Who you are
- The ideal candidate is technically curious, customer-oriented, and eager to grow into a trusted technical advisor role by learning best practices, product capabilities, and customer environments
- 2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar
- Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.)
- Basic understanding of SaaS concepts, integrations, and data flows
- Strong problem-solving skills with the ability to follow documented processes and best practices
- Clear written and verbal communication skills and a willingness to learn how to engage customers effectively
- Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred
- We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
What the job involves
- The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for Demandbase’s B2B SaaS platform
- This role works closely with senior TAMs, Customer Success Managers, and Support to help customers integrate, configure, and effectively use the platform
- Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs
- Assist with customer onboarding, integrations, and configuration activities following established best practices
- Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution
- Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption
- Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering
- Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity
- Communicate technical concepts clearly to customers, with support from more senior team members as needed
- Build product and domain expertise in CRM, marketing automation, and Demandbase integrations
Salary benchmarks
Our take
B2B buyers face challenges that aren't met by most off-the-shelf marketing and sales software. Focused on customer sales (or converted from customer sales software), it usually fails to take into account the long sales cycles, unique advertising requirements, and account management needs of business sales. Since 2006, Demandbase has been here to change that with its account-based marketing platform designed specifically for B2B sales.
Competition in the digital sales space has heated up and Demandbase isn't the only B2B marketing firm in the sector, with other companies such as 6sense and Terminus offering marketing solutions. However Demandbase stands out by being the only demand-side platform built specifically for B2B advertising. This gives it a much more accurate identification of purchasing accounts and more precise targeting of advertising spend compared to its competitors.
Demandbase boasts a large and growing customer base including major clients such as Siemens, VISA and General Electric. On the back of several new updates and launches, as well as record bookings and strong revenue growth, the company has secured significant funds that will be used to support its next wave of platform innovation. The company was also recognised by Research In Action as a Market Leader for 2024 on its Vendor Selection Matrix™ for Revenue Marketing Automation Solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$65m
SERIES H
Jul 2015
$30m
LATE VC
Total funding: $158m
Company benefits
- Health and Wellness Plans
- Stock Options
- Flexible Time Off & Holidays
- Family Friendly Benefits
- Remote Friendly
- Inclusive and Open Company Culture
- Professional Development
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Chris Golec
(Founder & Board Director)Founded Demandbase and was CEO until 2019. Is currently CEO of Channel99. Was previously Global Marketing Manager for General Electric and a Product Development Engineer with DuPont.
Gabe Rogol
(CEO)Was Senior VP of Sales and CRO at Dealbase before stepping up to CEO. Previously was VP Sales & Marketing with IDG.
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