Technical Account Manager, Demandbase

$78-116k

+ Offers Equity & Bonus. The base compensation range for this position for candidates in the San Francisco CA, may vary for other applicants

Salesforce

Hubspot

Marketo

Pardot

Eloqua

Junior and Mid level

Remote from US

Go-To-Market engagement & marketing software

Open for applications

Go-To-Market engagement & marketing software

501-1000 employees

B2BMarketingBusiness IntelligenceCloud ComputingSales

Open for applications

$78-116k

+ Offers Equity & Bonus. The base compensation range for this position for candidates in the San Francisco CA, may vary for other applicants

Salesforce

Hubspot

Marketo

Pardot

Eloqua

Junior and Mid level

Remote from US

501-1000 employees

B2BMarketingBusiness IntelligenceCloud ComputingSales

Company mission

To transform how B2B companies go to market.

Job

Company

Role

Who you are

The ideal candidate is technically curious, customer-oriented, and eager to grow into a trusted technical advisor role by learning best practices, product capabilities, and customer environments
2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar
Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.)
Basic understanding of SaaS concepts, integrations, and data flows
Strong problem-solving skills with the ability to follow documented processes and best practices
Clear written and verbal communication skills and a willingness to learn how to engage customers effectively
Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred
We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

What the job involves

The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for Demandbase’s B2B SaaS platform
This role works closely with senior TAMs, Customer Success Managers, and Support to help customers integrate, configure, and effectively use the platform
Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs
Assist with customer onboarding, integrations, and configuration activities following established best practices
Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution
Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption
Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering
Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity
Communicate technical concepts clearly to customers, with support from more senior team members as needed
Build product and domain expertise in CRM, marketing automation, and Demandbase integrations

Our take

B2B buyers face challenges that aren't met by most off-the-shelf marketing and sales software. Focused on customer sales (or converted from customer sales software), it usually fails to take into account the long sales cycles, unique advertising requirements, and account management needs of business sales. Since 2006, Demandbase has been here to change that with its account-based marketing platform designed specifically for B2B sales.

Competition in the digital sales space has heated up and Demandbase isn't the only B2B marketing firm in the sector, with other companies such as 6sense and Terminus offering marketing solutions. However Demandbase stands out by being the only demand-side platform built specifically for B2B advertising. This gives it a much more accurate identification of purchasing accounts and more precise targeting of advertising spend compared to its competitors.

Demandbase boasts a large and growing customer base including major clients such as Siemens, VISA and General Electric. On the back of several new updates and launches, as well as record bookings and strong revenue growth, the company has secured significant funds that will be used to support its next wave of platform innovation. The company was also recognised by Research In Action as a Market Leader for 2024 on its Vendor Selection Matrix™ for Revenue Marketing Automation Solutions.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 7 rounds)

May 2017

$65m

SERIES H

Jul 2015

$30m

LATE VC

Total funding: $158m

Company benefits

Health and Wellness Plans
Stock Options
Flexible Time Off & Holidays
Family Friendly Benefits
Remote Friendly
Inclusive and Open Company Culture
Professional Development

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Chris Golec

(Founder & Board Director)

Founded Demandbase and was CEO until 2019. Is currently CEO of Channel99. Was previously Global Marketing Manager for General Electric and a Product Development Engineer with DuPont.

Gabe Rogol

(CEO)

Was Senior VP of Sales and CRO at Dealbase before stepping up to CEO. Previously was VP Sales & Marketing with IDG.

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