Implementation Specialist, Tebra
$50-58k
Digital healthcare tool provider
Open for applications
Digital healthcare tool provider
1001+ employees
Open for applications
$50-58k
1001+ employees
Company mission
To unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Role
Who you are
- 1-2 years of customer facing experience leading or supporting implementations of software solutions
- Experience specifically in SaaS environments in a project coordinator or customer success role a plus
- Strong analytical skills, project management or project coordinator background
- Excellent communication skills
- Good negotiation, conflict resolution and influencing skills
- Strong multi-tasking, results oriented skills
- Ability to work in a fast-paced environment
What the job involves
- An Onboarding Manager welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra
- Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period*
- Embrace a sense of ownership over the customer’s experience and success in their first days
- Deliver world-class customer service; create engaging and energetic momentum with customers
- Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls
- Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc
- Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased
- Identify potential areas of risk if expectations are not aligned, escalate accordingly
- Guide customers through relevant self-paced and instructor-led training sessions; provide hands-on training where appropriate
- Ensure customers are fully setup and adoption of applicable product features is completed before onboarding graduation
- Effectively collaborate internally to leverage resources to ensure each customer’s success
- Demonstrate exceptional problem solving and ability to navigate customer concerns
- Be a product expert and clearly communicate the value of the Tebra product to address all customer needs
Our take
The digital age has demanded that healthcare providers offer services that are more modern but human. Tebra – a marriage of Kareo and PatientPop – offers cloud-based clinical and practice management software for independent healthcare practices that strive to achieve this goal.
Tebra already serves more than 100,000 providers in the United States, providing care to a total of nearly 100 million patients. Its genesis, a company merger between a clinical and financial software and a leader in practice growth technology, has led to an all-in-one platform that is the first of its kind to serve a complete operating system for practices. Whilst competition among similar infrastructure grows, it remains a huge market in which both patients and practitioners are clamouring for solutions, allowing space for new and existing companies to build.
Recently Tebra was recognized with a '2023 Best Place to Work' award by Built In and the future of the company seems rooted in observing and acting. Recent funding, bringing its valuation to over $1 billion, will go towards expanding solutions that respond to modern demands, such as building an online network that connects patients to the right providers; the healthcare equivalent to social media.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2022
$72m
EARLY VC
Nov 2021
$65m
SERIES A
Total funding: $137m
Company benefits
- Compensation: Employee referral program; stock options.
- Hybrid working model: Equipment stripend when hired; monthly work-from-home subsidy; indoor-outdoor workspaces.
- Time off: Flexible, paid time off; 10 paid holidays; employee recharge days.
- Physical well-being: Financial health tools; gym pass; fun express; annual fitness challenge; Obé Fitness
- Competitive medical, dental, and vision insurance
- 401k
- Employer-funded HSA
- Life and disability insurance
- Employee assistance program
- Accident insurance, critical illness insurance, legal & identity theft protection, pet discount program
- Learning: Mentorship program; professional development training; employee resource groups; dedicated DE&I; special events and speakers; LinkedIn learning lifeworks
- Team building: Community volunteer events; sponsored team events and sports; Recognition Program
Company values
- Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens
- Keep It Simple: Healthcare is too complex, we aim to simplify it for everyone
- Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action
- Better Together: We are diverse, humble, and collaborative, we put the team first and win together
- Celebrate Success: Life is short and joy is underrated, we take time to have fun and celebrate success
Company HQ
Corona Del Mar, Newport Beach, CA
Articles
Leadership
Dan Rodrigues
(CEO)Previously co-founded Scout and Kareo, serving as CEO for both. Experience as a Software Engineer for RealNetworks and a Managing Partner for Skematix.
Luke Kervin
(CIO)Previously co-founded ShopNation and PatientPop. Experience as the General Manager and Vice President of Meredith Commerce Network and as the Vice President for Starbrand Media, which was acquired by PopSugar, working at the latter in Business Development & Advertising.
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