Senior Customer Success Manager, Cobalt
Enterprise, US East
$104.8-131k
+ Equity
Penetration testing software provider
Be an early applicant
Penetration testing software provider
201-500 employees
Be an early applicant
$104.8-131k
+ Equity
201-500 employees
Company mission
To become the world's interface to the security workforce.
Role
Who you are
- We are looking for someone super smart who can take ownership and be a builder!
- 3-5 years of experience in Enterprise Customer Success
- Brings a consultative approach, balancing high-level strategic planning with hands-on tactical execution
- Domain knowledge in cybersecurity services, including frameworks, testing practices, and program execution
- Experience partnering with SecOps, AppSec, or other security-focused personas (CISOs, Security Engineers and Analysts) to align on priorities and drive program success (strongly preferred)
- Experience working with Salesforce
- Strong multi-tasking skills and flexibility to adjust to changing priorities
- Excellent written and verbal communication skills
- Familiarity working with Enterprise-level clients
- Prior experience in a detail-oriented and analytical environment
- Prior experience managing renewals, expansions, and speaking with C-level executives
- Naturally proactive, always seeking ways to add value and elevate both the customer and the team
- Eagerness to learn, adapt, and perfect your work
- A strong desire to help and serve customers: they win, so you win
What the job involves
- We are looking for a top senior customer success manager to join our Enterprise team and help Cobalt's customers build successful security testing programs
- The candidate will be interfacing with C-level executives both internally and externally
- Own overall relationship with assigned clients, including adoption, retention, growth, and satisfaction
- Establish a trusted/strategic and consultative advisor relationship with each client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Build successful security testing and cybersecurity service programs for our customers
- Act as the voice of the customer internally to advocate for their needs
- Monitor day-to-day service execution and customer satisfaction
- Balance consultative strategic planning with tactical execution to help customers design long-term security roadmaps while driving near-term results
- Work with customers to establish critical goals and KPIs, and partner with them to achieve these outcomes
- Manage the annual renewal process to assure uninterrupted product use
- Identify and develop upsell opportunities
- Program manage account escalations
- Interface with internal and external C-level executives
- Partner directly with Sales to deliver a seamless customer experience
Our take
Cobalt is a penetration testing platform providing PtaaS to significantly improve the efficiency and deliverability of penetration testing. The company is working to transform a multi-billion dollar industry that is set to grow in value as vulnerabilities become an increasing liability. Usefully for Cobalt, this applies across smaller and larger businesses alike, as the use (and protection) of data becomes increasingly important across all scales.
Its approach, using a curated marketplace of 400+ highly vetted ethical hackers, is pioneering in an industry typically hobbled by inefficient practices. Existing services tend to deliver a PDF list of vulnerabilities at the end of a testing period. Cobalt delivers results in real-time, integrated into the client’s existing environment.
In an age where hacker tech is continuously and rapidly developing, a service allowing companies to match this with continuous (as opposed to periodic) pen-testing will no doubt prove a vital and attractive tool.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2020
$29m
SERIES B
May 2018
$5m
SERIES A
Total funding: $36.5m
Company benefits
- Equity plan
- 401k matching for retirement savings plan
- Paid parental leave
- Flexible PTO, to support work life balance from anywhere in the US, UK, and Germany
- Monthly WFH stipends for equipment, lunches, wellness and learning & development
- Work directly with experienced senior leaders
- Make your mark in the rapidly expanding PtaaS space
- Join an award-winning “best workplace” and fast growing team
- Medical, dental and life insurance benefits
Company HQ
South Beach, San Francisco, CA
Leadership
Sonali Shah
(CEO)Joined Cobalt as CEO in 2024. They are a seasoned Business Leader with more than 20 years of experience scaling high-growth businesses across the cybersecurity landscape.
Lisa Matherly
(CMO)Joined Cobalt as CMO in 2023. They have over 2 decades of experience in B2B Marketing and Cyber Security. Prior to Cobalt, they spent most of their career at McAfee, Intel, and 3Com in various leadership roles across Marketing, Customer Service, and Sales.
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