Revenue Enablement Systems Associate, Pointclickcare

• Basic understanding of business workflows and an interest in identifying inefficiencies and supporting process improvements
• Basic proficiency in interpreting data and creating actionable insights
• Working knowledge of Salesforce (or similar CRM) and familiarity with at least one other revenue tool (e.g., Gainsight, Gong, Kantata, or Power BI)
• Strong ability to partner with cross-functional teams and translate business needs into practical solutions
• Experience driving adoption of new processes and systems through training, communication, and feedback loops

Desirable

• This role is responsible for executing day-to-day system updates, supports the implementation, maintenance, and ongoing improvement of systems and processes that help revenue teams operate efficiently. Working closely with cross-functional partners (sales, revenue operations, marketing, and customer success), the associate will help manage technology platforms, workflows, and data integrations to ensure alignment across business needs
• This role will also assist in pulling together training materials and coordinating enablement sessions to help drive adoption of tools and processes across teams
• By streamlining processes and leveraging automation, the role will help track system and process adoption, surface insights on what’s working well or where there are gaps and supports adjustments to improve outcomes over time
• Support Strategic Initiatives & Process Innovation: Work closely with cross-functional teams to support the execution of approved initiatives. Assist with the gathering requirements, documenting processes, and testing system updates. Help identify opportunities to streamline workflows and improve cross-functional alignment across Sales, CS, and RevOps
• Maintain System & Process Best Practices: Support the day-to- day management of revenue systems (ex: Salesforce, Gainsight, Gong, Showpad, and LinkedIn Navigator) by helping maintain data quality, consistent processes, and accurate system usage. Ensure processes are optimized for efficiency, data integrity, and actionable insights rather than just system configuration
• Assist with Enablement & Training: Help develop, design, and update training materials, documentation, and playbooks to support system and process adoption. Coordinate and assist in enablement sessions to ensure teams are set up for success
• Support Change Management & Adoption Tracking: Assist with rolling out new tools and process updates by supporting smooth adoption through training, communication, and feedback loops. Share observations on what’s working well and where additional support and adjustments may be needed