Senior Solutions Engineering Manager, Grafana Labs
Commercial
$247-297k
OTE
+ Equity + Bonus
The open and composable observability platform
Job no longer available
The open and composable observability platform
1001+ employees
Job no longer available
$247-297k
OTE
+ Equity + Bonus
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- Experienced with 3+ years in a Solutions Engineering leadership role - this team is a high performing team that has experienced tremendous success at Grafana already. The ceiling for this role will be high as the team continues to grow
- Proven success working in a fast-paced, high growth startup environment that is remote-first
- Proven track record of mentoring, developing people and managing performance over time. Has successfully mentored individual contributors
- Open Source selling or Cloud first/Product led sales go to market motion a big plus
- Direct experience implementing and/or executing a formal sales methodology, eg COM, qualification frameworks like MEDDPICC
- Direct experience selling monitoring/data/visualization products
- Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets
What the job involves
- As a Sr Manager of Commercial Solutions Engineering for the Americas region at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers
- You will oversee the regional GTM execution with your sales leader counterparts, adopting existing GTM strategies and developing new ones as needed
- You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products through professional services, support, training, and customer success
- You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial versions of our products
- You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on feedback from the field, as well as leveraging your own experience in the Monitoring and Observability space
- All of this will be required for you to hit and then exceed your region's revenue targets and ultimately, our company's goals
- Your impact will be felt globally when the job is done well
- Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences
- Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Mentoring and career development will be critical to your team's success over the long term
- Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region
- Partner with the Americas Commercial Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
- Work very closely with multiple Regional Directors across all of the Americas to drive continued success in the Commercial segment
- Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs
- Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful
- Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their teams’ time with a data-driven approach to wins/losses/needs vs wants, etc
- Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, Grafana boasts over 25M users globally, with a customer base exceeding 5,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering experience at PalVision and iiNet.
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