Director of Commercial, Zopa
Personal Loans and Motor Finance
2-3 days a week in office
Financial solutions for borrowers and savers
Job no longer available
Financial solutions for borrowers and savers
501-1000 employees
Job no longer available
2-3 days a week in office
501-1000 employees
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- As an experienced leader, you are enthusiastic about the journey we’re on. You aim to make a significant impact, showcasing the products you’ve built and their successes. Even if you haven’t developed a product from scratch, you can highlight the metrics you’ve significantly improved for previous products
- Your analytical skills are highly developed, enabling you to balance commercial considerations with risk management effectively
- You’re eager to collaborate as part of a cross-functional team to achieve your shared goal. You consider engineers, designers, analysts, and other key stakeholders as your essential teammates
- Your passion for data is evident – you understand that informed decisions stem from insights, whether from our data warehouse, research, or other sources. You excel at synthesising this information to create compelling commercial business cases
- You are outcomes-focused, with a bias for action that ensures continuous testing and learning towards our goals. Perfection is not your priority; progress is
- You have strong experience managing the P&L (profit and loss) of a product, area or feature, carefully balancing both long and short-term outcomes
- Delivering high-quality work at pace is second nature to you. You thrive in fast-paced environments and your ability to manage a diverse range of stakeholders is exceptional, fostering collaboration and alignment across the board
What the job involves
- We are looking for a commercially focussed Product Director to join our Loansand Motor Finance tribe looking after the product P&Ls and the long term growth agenda
- The role will balance the need to manage near term financial outcomes (leveraging our analytics teams to alter pricing/credit policy) with the need to invest for future growth through a series of larger product-based bets
- This is a high ownership role with significant visibility
- It involves setting the long term direction for our two largest lending products, working with product managers, analysts and our partnerships team to deliver our vision
- You will also own the commercial management of both products where you will be working with the lending analytics team to recommend pricing/strategic decisions to the senior management team
- You will need to collaborate to get to the right answer, drawing on our best-in-class analytics customer insights and industry context to make sure the roadmap is always the best that it can be
- Despite having a great team around you, you will need to be happy and able to get your hands dirty as there are always opportunities that we could be looking at
- This may involve building simple financial forecasts, validating commercial viability, facilitating/taking part in ideation sessions, collaborating with the wider business in improving the conduct or operational risk of the product or supporting the launch of a large new project
- You will be influential insetting the long-term direction for ~5 tech teams (30-40 engineers), multiple analytical teams (~10 analysts) and work closely with the product management team to deliver the change you need to grow our products
- You will need to be able to inspire these teams to deliver at their very best despite
- This will require diverse leadership skills that can empathise with a variety of viewpoints and draw the best out of the individuals
- This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to IPO soon
- Own and manage the commercial outcomes for Zopa’s most profitable products
- Collaborate across product, analytics, tech and design to make sure that outteams havecompelling roadmaps that will deliver both short and long-term goals
- Work alongside our partnerships team to build lasting relationships with our brand partners
- Implement processes/frameworks to monitor and drive insight on our loan productsto understand how different aspects are performing
- Influence teams outside of loansto understand wider context and make sure that we capitalise on opportunities to solve the same issue or drive the same benefit across multiple areas with one change. You will also need to drive cross-tribe prioritisation and stakeholder management given how our systems fit together
- Stay up to date with industry and wider market trends that may inform our strategy
- Build and maintain relationships with key stakeholders, industry bodies, partners and other market participants
Salary benchmarks
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
Zopa has carved out a strong position for itself in UK fintech, offering more than just loans with products like savings accounts and credit cards. And its clear focus on lending and saving has paid off, with recent investment fueling both product growth and its entry into business lending. The bank also made its first acquisition, snapping up 'buy now, pay later' platform DivideBuy, as part of its expansion strategy.
On top of that, Zopa is now boasting two consecutive years of profit doubling, a rare feat in digital banking. Backed by fresh funding, it's now pushing into new territory with plans to launch a current account and integrate generative AI into customer services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 14 rounds)
Dec 2024
$96.2m
LATE VC
Feb 2023
$103.1m
LATE VC
Total funding: $997.2m
Company HQ
London, UK
Articles
Leadership
Jaidev
(CEO)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity, Equity & Inclusion at Zopa
Jamie Ferguson (Talent Acquisition Advisor)
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!
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