Head of Customer Success, Bowimi

£75-100k

+ Share Options available

Senior and Expert level

London

3 days a week in office (London Bridge, London)

The platform thats is changing the game in field sales

Open for applications

The platform thats is changing the game in field sales

1-20 employees

HospitalityRetailB2BMarketingSaaSData AnalysisSales

Open for applications

£75-100k

+ Share Options available

Senior and Expert level

London

3 days a week in office (London Bridge, London)

1-20 employees

HospitalityRetailB2BMarketingSaaSData AnalysisSales

Company mission

To bring field sales into the modern era through intuitive technology and actionable insights.

Job

Company

Role

Who you are

4+ Years in B2B SaaS or tech-driven environment
Proven experience building or scaling a CS team in a high-growth environment
Strong leadership and coaching skills - you know how to build teams, not just manage them
Experience owning commercial outcomes - retention, expansion, and NRR
Comfortable engaging with C-level stakeholders at enterprise accounts
Highly organised, Data-driven and process-oriented - you use metrics to guide strategy
A builder - excited to create playbooks, frameworks, and processes from the ground up
Thrive in a scale-up environment - adaptable, proactive, and resourceful

What the job involves

We have a fantastic customer success team at Bowimi and they have played in a huge role in our success up until now (our don’t lie!). However, as we move into a new, very exciting stage of expansion, we need to evolve from a customer support function into a modern, Saas customer success team. This is a fantastic opportunity for someone who wants to lead their own team and have genuine influence in the direction of a fast-growing business
Own the Customer Success strategy - build and implement scalable playbooks, processes, and success frameworks
Drive retention and expansion - create revenue opportunities by identifying upsell/cross-sell potential and increasing adoption
Lead and grow the CS team - hire, mentor, and develop a high-performing function
Enhance onboarding & adoption - design a world-class onboarding journey for both SMB and enterprise customers
Be the voice of the customer & liaise with development team - gather insights, advocate for product improvements, and close the feedback loop
Manage key accounts - personally lead relationships with enterprise customers and senior stakeholders
Implement data-driven operations - own CS metrics, reporting, and KPIs
Champion tools & automation - optimise our CS tech stack and drive efficiency at scale

Application process

1. 15 minute screening call to get to know you and understand you're ambitions for your next role
2. 30-45 minute video interview, including a presentation task requiring some pre-interview preparation
3. 1 Hour in person interview at our London Bridge office

Salary benchmarks

Our take

Bowimi is a field sales platform designed to streamline operations for brands and agencies, especially in the food and beverage industry. With features like quick root planning, custom data capture, and personalised prospecting, it streamlines everything teams need to do in the field.

The platform is proving effective, with it helping teams save an average of 4 days of prospecting time, turning field sales into a high-performance operation. Boasting customers like Jimmy's Iced Coffee, Tenzing, Beavertown Brewery, and Oatly, it will be interesting to see how Bowimi continues to evolve and scale as they expand into new industries.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.8)

Company

Company benefits

25 days holiday + bank holidays + Extra day off for your birthday
Hybrid working model (3 days per week in our London office)
Private Health Care through Vitality, including a huge range of free perks (more can be found here https://www.vitality.co.uk/rewards/)
Fast learning curve with exposure to Customer Success, Product, and Ops
A chance to grow into more technical or strategic roles over time and expose yourself to all areas of a fast growing scale-up
Regular team socials including trips down to our other office in the beautiful city of Bath
Lots and lots of free samples from our fantastic customers
Regular team socials and activities

Company HQ

London, UK

Leadership

Dom Bowcock

(Co-Founder & CEO)

Dom is the co-founder and CEO of Bowimi.

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