Junior IT Ops Technician Support, Pigment
€35-40k
More information about location
4-5 days a week in office
Enterprise business planning platform (EMP, CPM)
Posted today
Enterprise business planning platform (EMP, CPM)
201-500 employees
Posted today
€35-40k
More information about location
4-5 days a week in office
201-500 employees
Company mission
To enable people and businesses to make better decisions.
Role
Who you are
- This role is ideal for someone hands-on, service-oriented, and eager to grow in a dynamic, international environment
- It's an ideal role for someone who wants to grow in a fast-paced, international environment, with exposure to a wide range of technologies and challenges
- 1–2 years of experience in IT support, including internships, ideally in a fast-paced and international environment
- Comfortable with modern SaaS tools such as Google Workspace, Slack, Zoom, and JumpCloud
- Confident supporting macOS and Windows; Linux is a plus
- You understand the importance of strict security policies and follow high security standards in all your work
- Familiar with Freshservice; scripting or automation knowledge is a strong plus
- Fluent in English; professional proficiency in French. Other languages are a bonus
- You are a clear communicator with strong listening skills and a positive, service-driven mindset
- You know how to prioritize, stay organized, work independently, and solve problems effectively
- You’re eager to learn and happy to propose new ideas that improve how things are done
What the job involves
- As an IT Ops Technician Support , you will be a key player in delivering a smooth and reliable IT experience for all employees — and act as a visible representative of the IT team
- Working in a modern, cloud-first environment, you'll support day-to-day IT operations, onboarding, AV systems, and internal tools
- You will report to the Head of IT and collaborate closely with two teammates specialized in Infrastructure and Systems
- This position is a great opportunity to develop your skills in IT operations and user support, while also discovering system administration through hands-on experience with our ticketing and MDM tools
- Level 1 Support: Troubleshoot and resolve IT issues (laptops, SaaS tools, A/V equipment) both in person and remotely. Escalate complex cases when needed
- Onboarding: Ensure a great onboarding experience by preparing laptops, creating accounts, and assisting new hires on their first day
- Offboarding: Follow internal procedures to securely and properly offboard employees
- Ticketing & Inventory: Handle support requests via Freshservice, keep documentation up to date, ensure accurate asset and stocks inventory, and help improve tracking processes
- AV Support: Provide support for AV equipment in meeting rooms and shared spaces, including Zoom Rooms
- Documentation: Write and maintain clear, user-friendly IT guides and internal procedures
- IT Operations: Assist with MDM tasks (e.g., JumpCloud), support Freshservice administration, and contribute to small IT improvement projects (e.g., AI in support)
- Continuous Improvement: Suggest and test new ideas to enhance tools, processes, and the user experience
Our take
In an ever-changing world, demand for more effective and accessible planning tools is rising. Pigment is meeting this demand with its business planning platform.
Pigment’s platform is disrupting a market that has long been dominated by generic spreadsheet programs like Excel. Its primary focus lies on forecasting and planning, enabling businesses to model and test outcomes. This is designed to improve the efficacy and reliability of decision making.
Taking on incumbents such as Excel, which boasts around one billion users, is no easy feat. However, Pigment’s innovative forecasting tools, ease-of-use and significant funding should give it a fighting chance in a market that is continuing to make space for disruptors. They have attracted impressive clients including Figma, PayFit, and Gong.
Freddie
Company Specialist at Welcome to the Jungle
Insights
83% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"The beauty of Pigment is we can support so many industries. This means every conversation there is an opportunity to learn about how other..."
Funding (last 2 of 5 rounds)
Apr 2024
$145m
SERIES D
May 2023
$80m
SERIES C
Total funding: $388.9m
Company benefits
- Healthcare including dental
- Brand new offices in the heart of Paris, London (Liverpool Street), New York and Toronto
- One company offsite every year in Paris
- Generous maternity (16 weeks full pay) /paternity leave (5 weeks full pay + 4 weeks half time work but fully paid)
- 50% home work stipend covered by Pigment
- Free Lunches
- Monthly office socials. Quarterly team socials
- Hybrid work policy (40% remote)
- 50% travel paid for
Company values
- Thrive together - We can only win as a team. We are all founders and do the right thing for our peers, Pigment, customers, partners, and the planet
- Never settle - Aim to become the best at what you do by delivering with rigor and ambition every day. Delivering for us means to build a passionate Pigment community
- Go for it - We are biased towards action. Every action leads us to learning and these learnings get us one step closer to our mission
- Be real, be humble - We are generous with our feedback, open to change our views and we approach it with empathy, knowing everyone is trying to do the best for Pigment
Company HQ
Arts-et-Métiers, Paris, France
Articles
Leadership
Romain Niccoli
(Co-CEO)Previously founded Criteo, where they served as CTO for 11 years. Went onto co-found LESS in 2017. Is an Advisor for Remeniz and Ledger.
Eléonore Crespo
(Co-CEO)Worked at Google for 3 years, first as Product Analyst and then as Financial Analyst. Has been a Board Observer at Slite, Spendesk, and Alan.
People progressing
Tania joined as a CSM and was amongst our first London hires! She quickly impressed and today holds the role of Team Lead for our CSMs in EMEA. She also Co-leads our DEI Council.
Salary benchmarks
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Diversity, Equity & Inclusion at Pigment
Tania Pennick (CSM Team Lead, EMEA)
- Company commitments and policy relating to DEI, including commitments regarding Next40
- All Pigmenauts go through annual unconscious bias training
- We have a dedicated employee run DEI Council, and bi-weekly meetings for this team
- We pass our job adverts through gender indexing to ensure they are neutral in content style
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