Director of Product, Trust Lab
$150-250k
Salary applicable to candidates based in Palo Alto only
2-3 days a week in office
Online security solution
Be an early applicant
Online security solution
21-100 employees
Be an early applicant
$150-250k
Salary applicable to candidates based in Palo Alto only
2-3 days a week in office
21-100 employees
Company mission
To make the internet a safer place.
Role
Who you are
- Have 7+ years in product leadership with AI/ML or data-platform products
- Track record of excellence or success having shipped SaaS platform/tools and a bonus if they included any complementary service offerings
- Demonstrated usage of metrics and data to drive product direction – set north-star metrics, build lightweight dashboards, and use numbers to kill or double-down on bets without waiting for a board meeting
Desirable
- Scale-up instincts – you’ve taken at least one zero-to-$20 M product through messy PMF, wearing strategy, discovery, and release-manager hats along the way
- Hands-on leadership – comfortable running sprint backlog one hour, pitching roadmap to investors the next; your default is “grab the doc, not delegate the doc.”
- AI/ML fluency – you can explain key AI concepts to a salesperson, interrogate model metrics with an engineer, and turn both into customer-ready value props. Understand labeling, RLHF / evaluation loops, and compliance needs (GDPR, EU AI Act, SR 11-7)
- Enterprise empathy – have sold or integrated with mid-market or regulated customers; understand security reviews, DPAs, and why CSV ingest sometimes beats real-time APIs and can design low-friction experiences for customers with lean engineering teams
- Bias for shipping – iterate in quarters and sprints, not years; believe v1 in prod beats v3 in slides
What the job involves
- You will be the PM leader who turns strategy into a roadmap, shepherds new SKUs from concept to GA, and scales product practice across service and eventually SaaS product lines
- Execute and refine the product roadmap to scale ARR growth working closely with sales to review customer opportunities, refine the ICP, and make adjustments based on feedback
- Launch co-managed platform console and continue to evolve existing user interface to support customer acquisition
- Partner with Engineering to ship reviewer console, QA-routing, and model feedback mechanisms and features. This may include defining and running experiments to validate approaches
- Refine pricing, define success metrics, and identify quarterly targets; track gross-margin lift
- Lead and mentor a small team including design and technical program managers; build cross-functional execution rhythm
Our take
The internet is often an equally incredible and terrifying place, with the vast amount of information that can be found beyond what we imagined. Online security and safety is most definitely something that users worry about. Trust Lab is a web security platform developer looking to create a safer internet for everyone.
The company looks to support its clients by mitigating customer risks within their business. The solution aids the reduction of things like misinformation and hate speech. Trust Lab is now the security provider for some of the largest online marketplaces, social media platforms and more, including the likes of the University of Michigan.
Founded in 2019, the company has grown an impressive list of partnerships. More recently, it entered a strategic partnership with In-Q-Tel, the U.S. intelligence community’s venture capital arm, where Trust Labs technology will be leveraged to look into crucial internet trends and narratives that could impact national security. The work Trust Labs is fronting is most definitely called for in this day and age and it’s exciting to see the number of impactful partnerships taking place the ocompany is taking on.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jun 2023
$15m
SERIES A
Total funding: $15m
Company HQ
SoMa, San Francisco, CA
Leadership
Tom Siegel
(Co-Founder & CEO)Co-founder and President for the Fishbowl Challenge. Worked for several years at Google and through several roles including Vice President of Trust & Safety and an Advisor.
Benji Loney
(Co-Founder & President)Previously Chief of Staff at Reddit, Director, Global Community Development Strategy at ByteDance and VR/AR Ads Marketplace Launch + Growth at OmniVirt.
Shankar Ponnekanti
(Co-Founder)Worked for 14 years as a Distinguished Engineer at Google.
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