Senior/Lead Product Manager, Mimica

• This role is ideal for someone who thrives in a data-driven environment, has a passion for user-centric product development, and excels at improving established products through iterative enhancements and innovative features
• Proven experience as a Product Manager for an enterprise or B2b product, with a track record of improving and expanding established products
• Hands-on experience owning admin platform features, eg, RBAC, authentication, license management, notifications and others
• Systems thinker with a strong technical background or understanding of technical products
• Experiencing gathering customer insights through research methods, and crafting user experiences and features based on market/user feedback
• Strong stakeholder management skills, with experience working with a wide range of stakeholders, including C-level executives, Engineers, and Designers
• Experience thriving in a fast-paced environment, with the ability to navigate and clarify ambiguity when it surfaces
• Fluent in English, with excellent communication skills

Desirable

• We’re looking for a Product Manager to join our User Services Team. The User Services Team owns critical enterprise platform user flows, such as license/credit management, authentication, RBAC, tools download, and others
• You’ll be the voice of the customer, driving the strategy and roadmap to enhance and expand our platform, with a focus on delivering exceptional user experiences and maximising client value
• This role is critical to upleveling our understanding of users, improving existing features, and introducing new capabilities to ensure our product continues to meet evolving customer needs
• Own the strategy and roadmap for the customer-facing components of our platform, with a focus on insights and user experience
• Be embedded within the User Services Teams to serve as the voice of the user, ensuring their needs and feedback shape product decisions
• Drive improvements to existing features and develop new capabilities to meet our clients’ needs and improve user management, navigation and other platform topics
• Research and understand customer pain points, use cases to inform product development and validate new ideas
• Engage in technical discussions with engineering teams to ensure seamless implementation of features
• Identify high-value problems and define clear, actionable requirements to address them
• Partner cross-functionally with Engineering, Design, and leadership to translate broad goals into clear product plans and priorities