Head of Collection, Satispay
+ Stock Option Plan
More information about location
3+ days a week in office
European payment network
Job no longer available
European payment network
501-1000 employees
Job no longer available
+ Stock Option Plan
More information about location
3+ days a week in office
501-1000 employees
Company mission
To simplify and revolutionise the way people pay, making transactions easy, secure, and convenient for everyone.
Role
Who you are
- We are seeking a proven leader with a distinguished track record of success in driving strategic initiatives and achieving significant business growth within relevant sectors
- Experience in Credit & Collections. You have at least 7 years of experience in the field, with a solid track record in a leadership role and a degree in economics, finance, or a quantitative field
- Strategic Acumen. You have a proven track record of designing, implementing, and optimizing complex collection strategies to improve recovery rates and reduce costs
- Analytical & Problem-Solving Mindset. You possess excellent analytical skills. You know how to use data analysis and reporting tools to monitor performance and drive actionable insights
- Leadership Skills. You have direct experience in managing and developing teams, fostering a culture based on performance, collaboration, and the growth of your people
- Stakeholder Management. You know how to communicate effectively and manage complex relationships with diverse stakeholders, both internal and external, translating complex data into clear, actionable messages
- We recognise that exceptional leadership comes in many forms. If you believe you have the vision, experience, and drive to help us shape the future of money, we encourage you to apply
- We value the unique perspectives and strengths that exceptional leaders bring, even if their experience doesn't align with every listed requirement
What the job involves
- Joining our team means stepping into a critical role with the authority and responsibility to drive significant business outcomes and shape the strategic trajectory of the company and the industry
- As our Head of Collection, you'll be at the forefront of our financial performance with a direct impact on our asset quality
- Your mission is to design and deliver the entire collection strategy, optimizing the process to maximize returns while minimizing costs
- To do this, you will lead a dedicated team of analysts and operational agents, owning the complete end-to-end process from early delinquency through to managing external debt collection agencies
- This high-impact leadership role also requires building strong connections with key internal stakeholders (like Business, Product, and Risk) and external partners
- This is an opportunity to lead within a high-growth, constantly evolving environment – a challenge perfectly suited for an executive ready to navigate and shape change at scale and contribute to something bigger
- In this role, embodying ownership and a commitment to craving impact, you will be expected to deliver significant results by:
- Designing and executing the collection strategy. Analyzing data to create the most effective contact strategy, then implement it operationally using best-in-class market technologies (e.g., predictive dialers, 2-way SMS)
- Leading and developing your team. Leading a team with two souls—operational (agents) and analytical (analysts)—and being responsible for their growth, motivation, and driving them to achieve excellent performance
- Optimizing performance and ROI. Constantly monitoring performance through analysis and reporting, ensuring every investment in collection activities generates maximum return and presenting clear insights to senior management
- Guaranteeing service levels. Ensuring that all SLAs are met, guaranteeing that customers are attended to and served in a timely and appropriate manner
- Managing Stakeholder Collaboration. Coordinating closely with internal teams (Risk, Product, Legal, Customer Care) to ensure the collection process is an integrated part of the customer experience, while also managing key relationships with external stakeholders like debt collection agencies, bureaus, and regulators
- Innovating and managing strategic relationships. Constantly researching new technologies and approaches to innovate our processes. You'll manage relationships with key stakeholders, both internal (Risk, Product, Legal) and external (collection agencies, credit bureaus)
- You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership
- You will lead by example, combining ambition with purpose, drive impactful results and cultivate ownership and continuous improvement in our dynamic environment
- This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth
- We operate on a principle of reciprocity: significant strategic impact is met with meaningful rewards and opportunities
- Shape the future: Play a pivotal role in defining and executing the strategy that will propel Satispay to its next level of success in Europe and beyond, shaping the world of money
- Drive transformative impact: Lead critical functions and initiatives that directly contribute to our mission and impact millions of users and businesses
- Operate in high-growth: Thrive in a dynamic, fast-moving environment that demands bravery, resilience, and rapid, decisive action at scale
- Experience the excitement of navigating growth where change is constant and the customer base/services are rapidly expanding
Our take
Founded on 2015, Satispay is a European payment network allowing individuals and businesses to send, receive and save money through a QR-based system tha tbyupasses traditional card rails. Now one of Italy's leading fintechs, the company has scaled to over 5M users and 380,000 merchants, while expanding into corporate meal vouchers and fringe benefits to serve a 300,000-strong corporate client base.
An Italian unicorn, Satispay has raised more than €500M to date, including €60M in 2025 backed by existing investors Greyhound Capital, Lightrock and Addition. The latter previously led its €320M funding round in 2022, which valued the company at over $1B. According to CEO Alberto Dalmasso, the latest raise was completed ahead of need, reflecting strong investor confidence in its growth trajectory.
In 2025, Satispay expanded beyond payment sinto investment through a partnership with Amundi, launching a money market fund product in Italy that allows its 5.5M users to earn returns on diel cash with no minimum investment and next-day liquidity. This move strengthens its position against traditional banks and signal sa broader ambition to build a pan-European alternative financial network, with further expansion and selective acquisitions under considerations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Nov 2024
$68.9m
LATE VC
Sep 2022
$367.2m
SERIES D
Total funding: $601.8m
Company benefits
- Health insurance for you and your family
- Unlimited holidays and permits
- Flexible hybrid work system
- Individual therapy sessions with Serenis
- Mental Health Workshop
- Extended parental leave for the second parent
- Extra leave to care for sick children
- Professional development programs
- Internal mobility opportunities
- Language courses with Preply
- Internal workshops and training
- Stock Options Plan
- Transfer support
- Competitive salary
- Budget Flexible Benefit (Italy only)
- Meal vouchers
Company HQ
Isola, Milano, Lombardia
Leadership
Alberto Dalmasso
(Co-Founder & CEO)Previously worked in Marketing and Business Development at Ersel.
Dario Brignone
(Co-Founder & CIO)Entrepreneur at Endeavor. Previously a Business Applications Coordinator at Agip, as well as Systems Architect at Reply and Certimeter.
Samuele Pinta
(Co-Founder & E-Money Institution CEO)Previously a General Manager at FP.
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