FinCrime Team Manager, Monzo
Nights
£32.2-37.9k
£208 monthly allowance on top of base salary (£2503 per year) for Late evening shift, and £417 monthly allowance on top of base salary (£5004 per year) for Overnight shift. Also includes share options.
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£32.2-37.9k
£208 monthly allowance on top of base salary (£2503 per year) for Late evening shift, and £417 monthly allowance on top of base salary (£5004 per year) for Overnight shift. Also includes share options.
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have experience conducting financial crime investigations in an operational setting within the banking sector
- You have strong leadership and people management experience
- You have an empathetic and supportive approach to people leadership
- You are values driven approach in line with Monzo’s core values
- You have the ability to coach and develop teams and individuals
- You have experience in identifying performance and wellbeing trends and delivering coaching and support as required
- You have the ability to provide specific actionable feedback to a wide range of audiences and levels
- You work well independently & work collaboratively as part of a team
- You are able to work to deadlines and prioritise time sensitive workloads
- You are great at prioritising problems and assessing risk in an operations environment
What the job involves
- Shifts: Monday-Friday 5pm-1.30am or 12.30am-9am or similar (open to reasonable flex). Occasional attendance on day shift team meetings may be required
- Late evening shift:
- 5pm-1.30am
- Overnight shift:
- 12.30am-9am
- We are seeking a highly motivated and experienced Team Manager (out of hours) to lead a dedicated team of Senior Financial Crime Investigators. This is a pivotal role that requires strong leadership, a deep understanding of financial crime typologies, and the ability to operate effectively in a fast-paced, high-pressure environment during non-standard hours
- Ou will be responsible for ensuring the efficient and effective delivery of financial crime prevention and detection activities throughout the night, maintaining high standards of quality and compliance
- Team Leadership & Performance Management:
- Leading, coaching, and motivating a team of Financial Crime Investigators overnight
- Setting clear performance objectives, conducting regular 1-to-1s, and providing constructive feedback
- Monitoring team performance against KPIs, ensuring targets are met, and identifying areas for improvement
- Managing staff scheduling, attendance, and adherence to company policies
- Escalations Management:
- Acting as the primary point of contact for complex and urgent financial crime escalations during the night shift
- Providing expert guidance and decision-making on suspicious activity reports, complex cases, and high-risk alerts
- Ensuring timely and accurate resolution of escalated issues, liaising with relevant stakeholders (e.g., Law Enforcement, Compliance, Senior Management) as required
- People Queries & Support:
- Addressing and resolving team members' queries related to policies, procedures, systems, and case management
- Providing on-the-job training and continuous development support to enhance team capabilities and knowledge
- Fostering a positive, supportive, and collaborative working environment
- Managing sensitive personnel matters and escalating to HR when necessary
- Service Delivery & Quality Assurance:
- Overseeing the end-to-end processing of financial crime alerts and cases, ensuring adherence to internal policies, procedures, and regulatory requirements (e.g., AML)
- Conducting regular quality checks on team output to maintain accuracy, completeness, and consistency
- Identifying process inefficiencies and contributing to continuous improvement initiatives to enhance service delivery
- Ensuring all tasks are completed within agreed Service Level Agreements (SLAs)
- Incident Management:
- Taking ownership of and managing financial crime-related incidents that occur during the night shift, including system outages, data discrepancies, or critical fraud events
- Coordinating with our Engineers,, and other relevant departments to swiftly resolve issues and minimize impact
- Documenting incidents thoroughly and contributing to post-incident reviews to prevent recurrence
- Compliance & Risk:
- Ensuring the team operates in full compliance with all relevant financial crime regulations and internal policies
- Identifying and mitigating operational risks within the night shift operations
- Staying updated on emerging financial crime trends and regulatory changes
Application process
- The application journey has 3 key steps
- Application questions
- Phone screening with Recruiter
- 1h role specific and values based interview
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
- Due to the forecasted popularity of this role, when we have enough applicants we will close this job advert down. Wishing you the best of luck
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$461.7m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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