Senior Engagement Manager, ActionIQ
$140-157.5k
Plus Stock Options
More information about location
Enterprise CX Hub
Job no longer available
Enterprise CX Hub
101-200 employees
Job no longer available
$140-157.5k
Plus Stock Options
More information about location
101-200 employees
Company mission
To unlock the power of data and transform customer engagement to create authentic human connections.
Role
Who you are
- 7+ years of experience in a consulting/ system integrator company, in a customer facing role, managing enterprise level, complex enterprise SaaS implementations
- Experience working with large datasets, response metrics, trends, and marketing measurement methodologies
- Willingness to travel up to 30% of the time
- Knowledge of SQL or other coding languages preferred. Note, the Sr. EM is not expected to write any code, but the knowledge can be very helpful for technical conversations
What the job involves
- The Engagement Team at ActionIQ plays a critical role in optimizing our clients’ engagement with the ActionIQ platform
- In order to gain customer referrals, maximize client satisfaction and minimize customer churn, we provide relevant services and strategic guidance to key customer stakeholders
- As a Senior Engagement Manager, you’ll report to an Associate Director, Engagement. You will play a leadership role in maintaining client satisfaction and loyalty by ensuring the customer achieves exceptional value through the partnership with ActionIQ
- One year from now you will have:
- Led the customer relationship at multiple enterprise accounts, designed the project roadmap with the ActionIQ platform, and executed against it
- Built strong relationships with key customer stakeholders and deeply understood their business needs
- Provided expert recommendations to our customers on how to expand AIQ usage to drive business value
- Worked alongside other Professional Service team members to deliver quality solutions to complex customer problems
- Worked closely with the Product, Design, and Engineering teams to drive future direction of the software based on client needs
- How You’ll Contribute:
- Manage large-scale SaaS implementation projects with numerous verticals, working with customer leadership teams to prove value provided by ActionIQ
- Serve as primary point of contact and project manager between the customer and all internal teams, including tracking and delivering on commitments to customer, and leading internal and external meetings
- Collaborate directly with the customer to understand the goals, testing strategies, and execution plan for marketing programs
- Maintain strong relationships with the customer’s end user teams and project stakeholders, including data, analytics, and marketing teams
- Develop use cases and collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization
- Direct and develop project budgets and timelines for customers, managing the overall project team on a day-to-day basis
- Engage as needed in pre-sales conversations to facilitate services scoping and contracting and to highlight post-sales services processes and their value to customers
Our take
When businesses buy and sell third-party data, they face a range of regulations and restrictions that limit its usability. However, first-party data collected by companies for their own use presents a less restrictive approach to data collection and use.
ActionIQ helps companies directly collect, analyze, and utilize customer data in order to provide personalized marketing solutions. The company focuses on providing its services for mail, in-app, site, and paid media platforms, without using restrictive third-party data.
The startup has secured substantial funding and boasts a number of high-profile clients such as The New York Times, Shopify, and Pandora. It is continuing to research and develop its enterprise capabilities and customer advocacy and has been focused on obtaining strategic partnerships to push its growth goals.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2021
$68m
SERIES C
Jan 2020
$32m
SERIES C
Total funding: $145m
Company benefits
- 401(k) Plan: It's never too early to start saving. We provide a 401(k) plan to employees because we believe it should be easy for everyone to save and invest in their future.
- Hybrid Workplace: We operate in a hybrid model for our NYC based employees (in office: M, W, Th and remote: Tu, Fr) along with two remote seasons during the year where our employees can work from anywhere.
- Charitable Match: Employee donations of up to $500 per fiscal year will be matched.
- Person Focused Benefits: We offer benefits catered to the whole person, including top of the line healthcare coverage and additional wellness programs.
- Professional Development: We care about your professional interests and natural talents. You'll have the opportunity to explore, enhance and expand your skillset through conferences, workshops, experiential learning, cross-team collaboration and more.
- Generous PTO: We have a flexible PTO policy and encourage employees to take PTO to maintain work-life balance.
- Parental Leave: If you're a parent-to-be, congratulations! We've got you covered. We offer many options for taking paid time off to spend with the newest member of your family.
Company HQ
Flatiron District, New York, NY
Leadership
Tasso Argyros
(Co-Founder & CEO)Tasso founded Aster Data, which was acquired for 325M. Tasso's passion for empowering business users led him to start ActionIQ.
Nitay Joffe
(Co-Founder & CTO)After Nitay engineered Facebook's data infrastructure, they co-founded ActionIQ to explore his passion for databases, distributed systems, and big data.
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