Regional Associate, Honor
$18.90 - $18.90 per hour. Plus equity
More information about location
In-home care network
Be an early applicant
In-home care network
501-1000 employees
Be an early applicant
$18.90 - $18.90 per hour. Plus equity
More information about location
501-1000 employees
Company mission
To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.
Role
Who you are
- This role may be a great fit if you love problem solving, have effective communication skills, and have strong attention to detail
- 3+ years of experience working in a customer service role
- Flexibility to work on at least one weekend day
- Empathy with a focus on the health and safety of our elderly clients
- Strong problem solving and critical thinking skills
- Strong multi-tasking skills to handle multiple urgent issues in fast paced environment
- Willingness to support a 24/7 team
What the job involves
- We’re looking for a Regional Associate to join the Care Operations team. In this position you'll handle inquiries and solve problems to support our clients and Care Pros
- You'll learn varied workflows and techniques to help you do this, and your work will be critical to providing a high quality of care and an excellent level of customer service in your market
- We are currently hiring for a variety of schedules. Please apply if you have flexibility in your schedule. Please note that all schedules do require at least one working weekend day (Saturday and/or Sunday) and evening hours
- A Regional Associate supports external customers and internal team members to provide a mutually beneficial outcome
- To do this, you'll work with a team focused on supporting Care Pros, clients and Partners in a specific regional area. This breaks down into two main components of work:
- Provide exceptional service directly to clients and Care Pros
- Assist clients and build trust by responding to inquiries and issues in a timely manner and managing changes to their schedule or care plan
- Support Care Pros by handling their inbound requests and providing feedback and coaching to enable their success at every visit
- Execute staffing best practices and engage creative techniques to ensure optimal matches between Care Pros and clients
- Effectively and consistently identify issues and service complications that require escalation and support the market team to provide a timely and thorough resolution
- Coordinate with market team members to deliver a seamless client and Care Pro experience
- Effectively execute on the prioritized work within the market team to meet the dynamically changing needs of partners, clients and Care Pros
- Manage updates to client accounts and care plans to ensure that the market team has updated information to address clients’ needs in urgent situations
- Manage changes in Care Pro availability and preferences to enable the market team to optimize work for Care Pros and provide a positive experience
- Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro recruiting, Care Pro HR, and billing
Application process
- Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process
Our take
Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.
Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.
Boasting the world's largest home care network, the company's advanced care platform is revolutionizing how society cares for older adults. Powering over 1 million hours of care each week and with a number of key leadership hires announced over 2024, Honor is well set to see continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$70m
SERIES E
Oct 2020
$140m
SERIES D
Total funding: $322m
Company benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
Company values
- We Value People - Everything we do revolves around people
- Care Starts With Connection
- Great Solutions Demand Empathy
- When You Grow, We Grow
- Our Differences Propel Us
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Seth Sternberg
(Co-Founder & CEO)Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.
Sandy Jen
(Co-Founder)Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.
Monica Lo
(Co-Founder & Strategy & Operations)Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.
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