Senior Design Operations, Lightspeed
18 Month Fixed Term Contract
CA$125-135k
More information about location
Point of Sale & commerce platform
Be an early applicant
Point of Sale & commerce platform
1001+ employees
Be an early applicant
CA$125-135k
More information about location
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- At least 3 years of industry experience on a creative team influencing culture in matrix organizations
- A strong, full understanding of design, product and engineering teams work together in the agile process
- Experience scaling programs and design methods (bonus!) with a goal to up-level teams at scale
- Analytical mindset interpreting data and informing decisions through insights
- Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail
- Strong work ethic and interpersonal and communication skills, with the ability to build and maintain strong relationships
- Expertise collaboration software (Jira, Monday, Miro, Figma)
- We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
What the job involves
- We’re looking for a Senior Design Operations to join our team in North America
- Growth, at scale, is linked to building trust, partnership and allyship
- This role focuses on the processes, methods, tooling and culture associated with high-performing design teams
- You will work closely with the Design Operations Director to ensure efficiency and effectiveness
- You will assist in developing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design and UX research projects
- Ensure teams are set up for success and have everything they need to work effectively including: tools, skill-training, and process documentation
- Build and maintain programs related to Design (example: analyze design reporting based on JIRA metrics and identify opportunities for improvements)
- Can influence design and product to follow best processes and identifies problems (sprints, VQA) within the design process, suggests improvements, and rolls out solutions to team
- Works efficiently and collaboratively to keep team members communicating and producing in a timely manner, minimizing feedback loop cycles
- Manages sprint ceremony calendar, including guests, and agenda
- Evaluating, implementing, and optimizing tools to enhance the team's productivity and collaboration
- Create playbooks and documentation that help scale alignment and best practices
- Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, and unspoken feedback
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
45 people
Matthew Passmore, Field Implementation Team Lead
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
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