Customer Support Specialist, Eucalyptus
Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company
Open for applications
Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company
501-1000 employees
Open for applications
501-1000 employees
Company mission
We are on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.
Role
Who you are
- We’re looking to continue building our team of high calibre individuals who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback
- We are seeking a bi-lingual German and English speaker and writer to help triage, manage and resolve patient support interactions
- At least 1-2 years of experience working in customer support, hospitality, sales, or another customer facing role with a strong desire to learn more and progress your career in a fast-paced environment
- Bi-lingual in German and English - speaking and writing (German fluent, English minimum B2)
- Strong written and verbal communication skills, and has ability to adapt tone of voice to interact with customers
- Naturally empathetic, reliable, caring, with strong problem-solving skills
- Skilled with computers, or experience with CX software (prior experience with Google Suite and Zendesk is a plus)
- Drawn to fast-paced working environments, with a strong bias to action and ability to take initiative
- Fast learner and independent problem solver
- Bonus points if you have worked at a start up before
What the job involves
- The patient experience team thrives on making every patient feel uniquely cared for and ensuring our prescribers, nurses and fellow Eucalypts can rely on us
- This is not a traditional support role. We offer unique opportunities to learn about different areas of the business and be involved in product launches, onboarding new patients, and building processes and tools to help us scale
- We’re looking for a passionate and caring customer support specialist to communicate with patients, doctors and manage consultation flows via our platform
- Since our German market is still in its infant shoes with exciting growth plans over the next year, you will play an important role in shaping the team, culture and patient offering
- Responsible for onboarding new patients, proactively resolving patient tickets and making outbound calls to ensure we consistently deliver products and services above patient expectations
- Work closely with our pharmacy, nurses and prescribers to ensure patients are informed and receive their orders in a timely and convenient manner
- Be the first to see or hear back on patient sentiment - share patient pain points, escalate issues, fix bugs and ensure the continual improvement of our products and services
- Support building, implementing and ongoing maintenance of process documentation
- Own our Facebook community including member approval and weekly posts
- Be adaptive to the changing needs of Eucalyptus by taking on new responsibilities and ad-hoc tasks
Our take
The consumer-health industry is booming, driven by an ageing population, a proliferation of wellness-related products and services, burgeoning sources of health-related information, and consumers’ desire to control their health. In the UK alone the market is valued at nearly £3 billion, and with considerable growth expected over the next decade, this is a sector ripe with opportunity.
Eucalyptus is gunning to become a big player in this industry. Founded in Australia, its goal is to build digital healthcare solutions for patients all over the world. Founded in 2019, Euc has since launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide. Built a team of approaching 500 Eucalypts in 6 countries consisting of medical practitioners, engineers, operators and many more functions! Raised over $100M in funding from the same investors who backed Canva, Uber, and AirBnB.
And in 2024 Eucalyptus's UK market has more than tripled and is on track to ~4-5x by the end of the year. In the UK, Juniper is the core brand, with a focus on tackling obesity through a combination of medication and lifestyle change.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
63% female employees
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$5.2m
LATE VC
Apr 2023
$50m
LATE VC
Total funding: $138.9m
Company benefits
- A monthly wellness allowance, for you to spend on whatever wellness means to you
- Enhanced parental leave & sick leave
- A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
- Your own MacBook, Euc merch and more!
Leadership
Charlie Gearside
(Co-Founder)Ex-Creative Director at Koala. Also founder and GM of Pilot.
Tim Doyle
(Co-founder & CEO)Ex-Head of Marketing & Head of Strategy and Growth at Koala.
Benny Kliest
(Co-founder & CSO)Also founder and ex-CEO of R&D lending.
Alexey Mitko
(Advisor)Ex-Financial Controller at Koala. Also an Advisor at NORMAL.
Rebecca Holdt
(Head of EU)Ex Bain & Company. Bec was the Strategy Lead in Australia before moving to the UK to launch Euc's first international market.
Brooke Loneragan
(Growth Lead )Also ex Bain & Company, Brooke is now leading our Growth efforts in the UK which has resulted in Juniper UK becoming the biggest brand across Euc globally.
Salary benchmarks
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