Onboarding Specialist, Hostaway
French Speaking
+ Equity
Vacation rental software for property managers
Open for applications
Vacation rental software for property managers
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To partner with property managers in the growth of their business by providing solutions to achieve their goals.
Role
Who you are
- At least 2 years of experience in customer onboarding or customer success within the SaaS industry
- Native level French and English is required. You will support French-speaking customers, and English is the primary internal company language
- Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail
- Strong interpersonal skills and the ability to create a positive first impression with new customers
- Excellent communication, presentation, and training skills in both French and English
- Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment
- Strong problem-solving skills and the ability to think critically
What the job involves
- As a Customer Onboarding Specialist (French-speaking), you will be instrumental in the first stages of our customer's journey, specifically for the French market.
- You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products
- Implement effective onboarding processes for new French-speaking customers, ensuring a seamless transition and a solid foundation for their success
- Conduct initial training sessions and product demonstrations tailored to French-speaking customers, promoting a deep understanding of our product features and capabilities
- Develop customized onboarding materials and resources in French and English
- Maintain clear, consistent, and proactive communication with French-speaking clients throughout the onboarding process
- Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process
- Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement
- Serve as the primary point of contact for French-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly
Our take
Hostaway is an all-in-one vacation rental software solution designed to help property owners streamline and grow their businesses. Hostaway’s product provides property owners a way to present their services to the wider market, making them available on different platforms through the use of its multi-integration software.
What makes Hostaway unique is its comprehensive property management ecosystem. beyond just listings, the platform allows clients to manage their properties across a wide range of platforms, including Airbnb, Booking.com, and HomeAway. it also integrates with other key services like Stripe, Expedia, and Tripadvisor, offering customizable solutions that support the diverse needs of vacation rental hosts.
It also had impressive growth over the past five years, with revenue doubling to tripling each year. Alongside this, it recently raised substantial funding to fuel its expansion across Europe and accelerate product development. With its strong track record and clear vision for the future, the future is one of much excitement for Hostaway.
Freddie
Company Specialist at Welcome to the Jungle
Insights
84% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2024
$394m
GROWTH EQUITY VC
May 2023
$175m
GROWTH EQUITY VC
Total funding: $571.8m
Company benefits
- Company stock options provided to every role
- Career advancement opportunities
- Dynamic international culture
Company HQ
Brickell, Miami, FL
Leadership
Marcus Räder
(Co-Founder & CEO)They have previously served as Product Manager and then Advertising Operations Manager at Kiosked, before moving to be Product Manager at Yousician.
Saber Kordestanchi
(Co-Founder & CSO)They co-founded OrumITC before moving to serve as a Software Engineer at booncon and then Kiosked. They were CTO and COO at Hostaway before becoming CSO.
Ken Weary
(COO)An accomplished international SaaS Executive and Operations Leader specializing in scaling B2B companies to new heights. They joined Hostaway in 2024 as COO.
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