Strategic Customer Success Manager, Datasnipper
$140-155k
+ Equity + Bonus + Stock participation plan
3-5 days a week in office
Intelligent audit platform
Job no longer available
Intelligent audit platform
201-500 employees
Job no longer available
$140-155k
+ Equity + Bonus + Stock participation plan
3-5 days a week in office
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- 5+ years in a customer success role, with a proven track record in working with global enterprise clients
- Experience with business development, specifically exploring use cases and new applications for a software product
- Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes
- Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers
- Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers
- Strong affinity with the software industry and understanding of B2B relationships
- Full working proficiency in English, other language(s) a plus
What the job involves
- We are looking for an ambitious and experienced Strategic Customer Success Manager
- In this role, you are part of a fast-growing Customer Success team and build strong relationships with marquee logos within our key enterprise accounts
- You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio of corporate teams in Internal Audit, Financial Control, and related functions
- Your efforts will drive customer value and outcomes as well as uncover additional uses for our product
- Enterprise Account Planning: Develop and execute success plans specifically designed for our strategic customers. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement
- Business Development: As you will be a founding member of the part of the CS team that is focused on users outside of accounting firms, you will be working on exploring new use cases and value propositions, as well as working closely with our Product team to optimize the product roadmap for these new users
- Relationship Management: Cultivate and nurture multi-threaded relationships with key stakeholders across complex global customers. Understand their business goals, challenges, and technology needs
- Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts
- Customer Advocacy: Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base
- Improve the CS organization & beyond: Create & optimize processes for the enterprise accounts team and beyond
Application process
- 30-minute intro call with the Recruiter
- 30-minute call with the hiring manager
- 60-minute assessment with hiring manager & Executive of CS
- Final chat with the CS Team
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong few years since. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
On top of this success, it recently announced a collaboration with Microsoft to bring AI agents into audit and finance workflows. The moves goes beyong incremental automation, positioning AI as a digital teammate embedded directly into everyday tools like Excel. With trust and adoption of AI continuing to rise across the sector, this partnership shows just how must of a leading role DataSnipper is playing in shaping the future of audit and finance.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously a Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
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