Onboarding & Training Specialist, Wayfair
More information about location
5 days a week in office
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
More information about location
5 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Proven experience in onboarding, training, or teaching, with a track record of successfully delivering learning programs and confidently presenting in front of live audiences
- Strong communication and interpersonal skills, with the ability to engage employees and collaborate effectively with cross-functional stakeholders at all levels
- Excellent organisational and time management skills, with the ability to manage multiple tasks effectively across different time zones
- A passion for learning, growth, and employee development, with a customer-centric approach to onboarding and training
- Creative problem-solving skills, with the agility to iterate and improve learning programs based on feedback and data insights
- A self-motivated, proactive mindset with the ability to work both autonomously and as part of a team in a fast-paced, dynamic environment
- English language fluency, both verbal and written communication skills
- Aptitude in Google or Microsoft Suite; Display the agility to learn and adapt to new technologies and systems. Any HRIS system knowledge would be a plus
What the job involves
- As an Onboarding & Training Specialist, you’ll lead live onboarding sessions, help design engaging and scalable content, and adapt programs to meet evolving business needs
- This role is essential to ensuring a smooth onboarding process and continued education for our team members
- From early-career onboarding to refining programs based on feedback, it blends facilitation, creativity, and operations
- If you're passionate about learning and development in a dynamic, fast-paced environment, this is a fantastic opportunity to make a real impact!
- Manage and deliver New Hire Orientation and other live training sessions for Wayfair employees at all levels and across various roles (EU & Asia)
- Collaborate with facilitators to refine training content, analyse participant feedback, and continuously improve learning experiences
- Identify and address new learning needs by designing scalable, on-brand content tailored to different learning styles
- Lead early-career onboarding programs, ensuring a well-rounded learning experience through instructor-led sessions, hands-on skill application, and relationship-building opportunities
- Support program operations (both in person and virtually) including facilitation, participant logistics, and communication
- Collect and analyse data-driven insights from user feedback and other sources to refine training programs and enhance engagement
- Stay ahead of industry best practices by researching learning methodologies and recommending improvements to new and existing content
Salary benchmarks
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
Share this job
View 87 more jobs at Wayfair