Engagement Director, C3.ai
EMEA
Salary not provided
Expert level
London
Enterprise AI application development platform
Open for applications
Enterprise AI application development platform
1001+ employees
B2BArtificial IntelligenceEnterpriseAnalyticsInternet of ThingsMachine LearningSaaSData Analysis
Open for applications
Salary not provided
Expert level
London
1001+ employees
B2BArtificial IntelligenceEnterpriseAnalyticsInternet of ThingsMachine LearningSaaSData Analysis
Company mission
C3's mission is to help industry leaders leverage enterprise AI at an unprecedented scale to thrive in the digital era.
Role
Who you are
- The successful candidate is a skilled executive with deep experience managing customer success and deploying enterprise software with geographically distributed teams
- They will be able to effectively define use cases and translate them into technical requirements, understand how to define and track value metrics, and successfully engage customers across both technical teams and executive stakeholders
- Qualified candidates have a minimum 10 years of professional experience leading large customer accounts preferably in enterprise software and professional services; domain expertise (e.g., Finance, Oil & Gas), technical skills in application development, business development, predictive analytics are highly valued
- Minimum of 10 years’ experience in management consulting, professional services, leadership roles in program management with enterprise SaaS or PaaS solutions
- Self-starter and strong individual contributor, passionate about solving customer problems
- Excellent presentation, written, communication and interpersonal skills
- Experience in any of the following industry domains is preferred: Manufacturing, Supply Chain, Telecom, Life Science, Financial Services, Energy, and Federal
- Successfully communicate and work with senior executive stakeholders
- Effectively work across customer and internal teams to problem solve, define scope, write technical requirements, develop and track success metrics, and deliver against a plan
- Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both
- Four-year bachelor’s degree from an accredited college or university; degree in Engineering/Computer Science or Business Administration is a plus
What the job involves
- C3 AI is seeking an Engagement Director to lead all aspects of the post sales C3 AI engagement model including application implementation, post deployment support, developing roadmaps to scale across use cases, change management and application adoption support (integrating apps to business processes), sales and product support, and overall customer success
- The Engagement Director will be the primary point of contact for one or more of C3 AI's most strategic customers, leading joint C3 AI/Customer cross-functional teams through planning, design, implementation, scaling, and adoption
- The successful candidate will oversee all post sales Customer activities across the entire program of C3 AI initiatives
- Partner with the C3 AI Product & Sales team to craft compelling, value driven use cases and translate them into requirements and specifications
- Grow the C3 AI footprint at the customer through identification of incremental use cases and additional staffing assistance
- Collaborate with customer teams to define scope, requirements, implementation timeline, and success metrics (incl. customer self-sufficiency on the platform) for individual use cases
- Run project governance activities (project plans, weekly status reviews, cross-functional meetings, executive status reviews)
- Manage all implementation activities and supervise the dedicated C3 AI team members from Application Development, Data Integration, Data Science, Products, QA, and DevOps
- Dive into technical details and perform associated tasks to ensure successful delivery to our customers (e.g., application and data integration testing, deliver trainings, documentation, issue debugging and resolution)
- Build a trusted advisor relationship with the customer - proactively track and address risks before they become issues to maintain high customer satisfaction (CSAT)
- Recruit and attract top talent to grow the C3 AI services team
Salary benchmarks
Our take
C3.ai is a leading enterprise AI software provider for accelerating digital transformation. C3.ai delivers a comprehensive and proven set of capabilities for rapidly developing, deploying, and operating large scale AI, predictive analytics, and IoT applications for any enterprise value chain in any industry.
At the core of the C3 AI Suite is a powerful model-driven AI architecture that dramatically enhances the productivity of data scientists and application developers while future-proofing applications against underlying IT evolution. The C3 AI Suite is supposed to be 10 to 100x faster and more reliable than other solutions or DIY approaches, enabling robust delivery of production applications with less code and cost.
The C3 AI Suite seamlessly works with existing data storage, sources, tools, and infrastructure investment, while flexibly operating in a private, hybrid cloud, or multi-cloud environment. Having incorporated OpenAI's ChatGPT and other AI software from Google and academia in its enterprise search product, investors are anticipating a huge surge in business for this innovative company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Top investors
Company
Funding (last 2 of 6 rounds)
Jan 2018
$100m
SERIES F
Mar 2017
$11m
SERIES E
Total funding: $221.8m
Company benefits
- Paid Parental Time Off: For US employees, mothers are eligible for up to a total of 10 to 12 weeks of paid parental time off with your newborn. All parents, including those adopting children, are eligible to take up to a total of 4 weeks of paid parental time off
- Hybrid Work: C3 AI employees may choose to work from home and office
- Advanced Degrees: Lifelong learning is a part of C3 AI. That’s why we will cover the total cost for employees to earn a master’s degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant
- Continuous Education: C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses
- Relax and recharge: In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave
- Health Coverage: C3 AI offers competitive coverage. Our program includes medical, dental, and vision
- Equity: Restricted stock units are granted to all full-time C3 AI employees
- Free gym membership: To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility
- Catered lunches daily: C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas
- Commuter check program: C3 AI offers tax saving commuter benefits program
- Travel assistance: Employees are provided global health insurance while traveling for business
- Ping-pong and pool tables: C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them
- Friday happy hour: Relax and unwind at the end of the week at C3’s weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office
- Flexible spending accounts: C3 AI offers both Health Care and Dependent Care Flexible Spending Accounts. Both accounts enable you to pay for essential health and wellness before you pay taxes on it
- Life insurance: C3 AI offers short term / long term disability, life insurance and AD&D insurance
- Additional leave benefits: C3 AI offers paid time off for bereavement and jury leave
- Continental breakfast: It’s the most important meal of the day. C3 AI offers breakfast five days a week, including oatmeal, cereal, fruit, and delicious coffee
Company values
- Innovation - Our ambition is to solve problems that have never been solved before
- Curiosity - We are self-learners, fulfilled by continuous knowledge acquisition to accelerate innovation
- Integrity - We comport ourselves with unwavering ethical integrity, respect, and courtesy
- Collective Intelligence - The respect we have for the intelligence and capabilities of one another fosters boundless collaboration
Company HQ
Redwood City, CA
Articles
Leadership
Patricia House
(Vice Chairman)Previously Marketing Director at Oracle for 3 years and Executive Vice President at Frame Technology for 4 years
Thomas Siebel
(Chairman & CEO)Previously Senior Vice President at Oracle for 6 years and CEO of Gain Technology for 2 years
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