Sales & Service Advisor, Aviva

£26.7-29.6k

+ Bonus opportunity - 6% of annual salary, (actual amount depends on your performance and Aviva’s.) & Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Entry and Junior level

Leeds

3-5 days a week in office (The Wharf, Leeds)

Insurance, wealth and retirement business

Open for applications

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Open for applications

£26.7-29.6k

Entry and Junior level

Leeds

3-5 days a week in office (The Wharf, Leeds)

1001+ employees

B2CInsuranceFinancial Services

Company mission

To be with people when it really matters, throughout their lives.

Job

Company

Role

Who you are

Experience in a customer service, sales or insurance or contact centre environment
Ability to assess customer needs and make informed decisions in a non-scripted environment
Strong communication and negotiation skills, with the confidence to handle complex customer conversations
Excellent organisational skills with the ability to manage workload, prioritise activities, and meet performance targets
Understanding of regulatory requirements and the importance of delivering compliant customer outcomes
Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply

What the job involves

As a Small Business Insurance Adviser, you'll be responsible for delivering outstanding sales and customer service across our small business insurance products
Working within a Delegated Underwriting Authority, you'll manage customer interactions from point of sale through to policy amendments, renewals, and cancellations, ensuring customers receive expert support and tailored solutions
You'll play an important role in balancing customer needs with risk considerations, whilst contributing to business growth through identifying improvements and delivering excellent customer outcomes. This role is part of a collaborative team focused on providing a seamless, compliant, and high-quality customer experience

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after selling off subsidiaries in Indonesia, Italy, and many other countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva partnered with the likes of Scottish Widows, Legal & General and Standard Life to participate in the programme as a leader in its field. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst serving as a national analyst during the cost-of-living crisis, thanks to its annual Age of Ambiguity study.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

2% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (4.3)

Company

Company HQ

City of London, London, UK

Leadership

Amanda Blanc

(Group CEO)

Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.

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