Senior Account Manager, VidMob
£88.6-95k
Offers Equity + £29K–£30K Bonus
Creative data company
Open for applications
Creative data company
101-200 employees
Open for applications
£88.6-95k
Offers Equity + £29K–£30K Bonus
101-200 employees
Company mission
To harness creative data for marketers to make smarter creative and media decisions.
Role
Who you are
- This is a role for someone who thrives on building deep customer relationships, solving complex problems, and thinking strategically about how to drive business outcomes
- Startup mentality: You're comfortable with ambiguity, adaptable to change, and ready to roll up your sleeves in a fast-paced, evolving environment
- Proven account management success: You have 5-8 years of experience in Account Management, preferably within a SaaS or AdTech environment; strong background in the advertising industry, digital media, and enterprise/agency client management is highly valued
- Revenue growth track record: You have a proven track record of meeting or exceeding revenue targets through account growth, with demonstrated ability to identify expansion opportunities and close upsells
- Resourceful with technology: You're open to leveraging AI and other emerging tools to work smarter, enhance creativity, and deliver better client outcomes. You look for opportunities to adopt new technologies that can improve efficiency and impact
- Strategic thinker with business acumen: You excel at strategic account planning and executive-level communication. You understand client business objectives and can translate them into solutions that drive measurable impact
- Exceptional relationship builder: You naturally build trust and credibility with diverse stakeholders, from day-to-day users to C-level executives. You know how to navigate complex organizations, manage enterprise and agency relationships, and understand different personas' needs
- Customer-obsessed problem solver: You're deeply empathetic to customer challenges, think creatively about solutions, and are relentless in your pursuit of customer success and satisfaction
- Skilled negotiator: You have experience negotiating contracts and managing complex sales cycles, working effectively with sales leadership to close renewals and expansions
- Data-driven and organized: You use metrics to inform decisions, track account health, and demonstrate impact. You're highly organized and detail-oriented in managing multiple accounts and priorities
What the job involves
- We're looking for a strategic, analytics-focused and customer-obsessed Account Manager to join our team and serve as the primary relationship owner for our enterprise clients
- This role is about driving long-term customer success, maximizing product adoption, and ensuring our clients realize exceptional value from their partnership with Vidmob. You'll work hand-in-hand with our Account Executives to identify and develop growth opportunities while serving as the trusted day-to-day partner for our clients
- You'll be responsible for ensuring customer health, driving product adoption, and actively contributing to revenue growth through expansion within your accounts
- Own the end-to-end client relationship: Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycle
- Deliver data-driven insights: Work hands-on in the Vidmob platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy. Partner with outsourced analytics support while maintaining direct analytical capabilities and platform fluency
- Maximize product adoption and value realization: Become the expert in product capabilities and customer success best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long-term success and satisfaction
- Drive strategic account planning: Develop and execute strategic account plans focused on retention, expansion, and revenue growth. Proactively identify, qualify, and develop new upsell, cross-sell, and new use-case opportunities within your portfolio to expand account value
- Conduct strategic business reviews: Lead regular business reviews and executive-level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunities
- Monitor account health and mitigate risk: Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfaction
- Support revenue growth: Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadership
- Be the voice of the customer: Act as the internal advocate for your clients, gathering and synthesizing feedback to influence product roadmap, go-to-market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressed
- Orchestrate internal resources: Partner with cross-functional teams (AEs, Product, Finance) to deliver comprehensive client solutions and bring in the right expertise at the right time
- Maintain operational excellence: Keep detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadership
Salary benchmarks
Our take
VidMob is a world-leading platform for the Intelligent Creative industry that provides an end-to-end solution to help brands improve their marketing results by unifying creativity and data. It is also the only company in the world to receive a certified creative marketing partner badge from every major social and digital platform.
The platform is designed to help businesses move creative operations to a remote software platform, with an aim to keep the video marketing process flexible even when faced with challenges such as scaling to meet production demand while following best practices. Marketers can uncover richer signals and new opportunities to drive better results, while also tapping into VidMob’s expert creative network and insights.
VidMob is now eyeing global expansion, starting in the European market, and has been releasing new capabilities such as its Creative Automation, which will automate dynamic product ads for Meta before being widely released. This capability will enable direct-to-consumer brands and eCommerce companies to dramatically improve their speed and scale on the platform, therefore improving client retention for VidMob.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2022
$110m
SERIES D
Feb 2021
$50m
SERIES C
Total funding: $204.9m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Alex Collmer
(Founder & Executive Chairman)Studied Engineering at Cornell, and then co-founded and served as CEO at Autumn Games - during which time they founded Vidmob.
Share this job
View 3 more jobs at VidMob