Senior Technical Writer, Juniper Square
Internal Tools & Systems
$90-130k
Salary dependent on US locations. Canadian base salary range for this role is $100,000 - $120,000.
Investment partnership platform
Posted today
Investment partnership platform
501-1000 employees
Posted today
$90-130k
Salary dependent on US locations. Canadian base salary range for this role is $100,000 - $120,000.
501-1000 employees
Company mission
To create new opportunities for private capital markets.
Role
Who you are
- We’re looking for someone who combines deep technical writing expertise with AI fluency, and who sees AI as an accelerator rather than a competitor
- You should be confident operating independently, quick to establish cross-functional relationships, and able to set the bar for how we communicate about internal tools and systems
- Proven technical writing experience in fintech or SaaS, with a portfolio that includes internal tooling, Help Center content, and release notes
- Strong belief in AI as a way to enhance productivity and quality, with a clear understanding of how humans and AI can work together
- Ability to produce high-quality deliverables from day one with only light guidance
- Strong understanding of Agile practices and the ability to embed documentation into the development lifecycle
- Experience with documentation systems like Zendesk, Markdown, and version control
- Excellent written and verbal communication skills; able to explain complex systems to both technical and non-technical audiences
- Comfortable editing HTML and light CSS in Zendesk Guide, including article markup, tables, anchors, and theme snippets
- A proactive, curious approach to solving problems and improving processes
- Analytical skills to measure documentation effectiveness and drive improvements
What the job involves
- As the Senior Technical Writer, Internal Tools and Systems at Juniper Square, you will own the end-to-end documentation experience for our internal platforms and play a pivotal role in shaping how employees and customers understand new functionality
- This role goes beyond writing user guides: you’ll set the vision and standards for documentation, taxonomy, and release notes, while fueling our next-generation AI initiatives
- You’ll document complex internal systems such as Canopy, CCTools, and our fund administration software, ensuring teams across Juniper Square can work more effectively
- You’ll also create customer-facing release notes and documentation when fund administration features surface in our GPX platform, bridging internal knowledge with external communication
- Every piece of content you create—whether internal onboarding materials, system documentation, or release notes—should deliver clarity, accuracy, and real-world usability
- Own the documentation set for internal tools and systems, leading the creation, maintenance, and continuous improvement of resources for Canopy, CCTools, fund administration software, and other critical platforms
- Fuel JunieAI by creating the structured, foundational content that powers our AI-driven documentation and support strategies
- Deliver release notes and documentation for fund administration features that impact the GPX platform, ensuring customers understand not just what changed, but why it matters
- Establish taxonomy, style, and standards for internal documentation, ensuring clarity, consistency, and scalability
- Partner with instructional design counterparts to provide documentation that strengthens internal onboarding and learning programs
- Use JunieAI and other AI tools to improve research, accelerate content creation, and iterate more efficiently while keeping the human touch front and center
- Act as a strategic partner to product management, engineering, and operations to ensure documentation reflects accurate functionality and aligns with company priorities
- Track and measure documentation impact, applying insights to improve usability, efficiency, and adoption
- Promote best practices in technical writing and responsible AI use across the company
- Participate in Agile processes, ensuring documentation is part of the definition of done for every release
- Success in your first 90 days means you are:
- Delivering multiple sets of internal and customer-facing release notes on time and to standard, with only light editorial review
- Creating the foundational documentation layer that feeds JunieAI
- Producing clear, usable documentation for internal systems like Canopy and CCTools
- Building strong working relationships with product, engineering, fund administration, and instructional design partners
- Gathering information independently, explaining complex systems clearly, and delivering content with minimal rework
- Consistently applying our style guide and leveraging AI effectively without losing editorial quality or human empathy
Our take
Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.
Founded in 2014, Juniper Square were immediately in direct competition with analytical monolith Microsoft Excel, as well as popular equity management apps like Fundwave. However, the platform has exceeded expectations, in part because of its fluid and longer-term focused software solutions that have innovated what was previously archaic and error-ridden under Excel.
Serving almost 2000 GPs, Juniper Square supports tens of thousands of investment partnerships, covering hundreds of billions in LP capital. The company has raised substantial funding that will be used to fuel rapid growth, accelerate innovation, and expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2025
$130m
SERIES D
Feb 2023
$133m
LATE VC
Total funding: $371m
Company HQ
Chinatown, San Francisco, CA
Leadership
Alex Robinson
(Co-Founder & CEO)Previously founded GreenDoor where they served as the CEO. They also spent 5 years at Microsoft as Senior Product Manager and 3 years at New Energy Risk as the Founding VP of Business Development.
Yonas Fisseha
(Co-Founder & CTO)Previously the Principal Architect at Fanbase.com and the VP of Engineering at Huddler.com
Share this job
View 15 more jobs at Juniper Square