Technical Account Manager, Okta
Central or East Coast
$128-176k
OTE
Salary applicable to applicants in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington. + Offers equity (where applicable)
More information about location
Management platform securing resources from cloud to ground
Open for applications
Management platform securing resources from cloud to ground
1001+ employees
Open for applications
$128-176k
OTE
Salary applicable to applicants in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington. + Offers equity (where applicable)
More information about location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- Experience: 6+ years of related professional experience (or 6+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Technical Consultant, Solution Architect, or Product Manager
- Domain Knowledge: 3+ years in identity and access management (SSO, MFA, lifecycle management, or security best practices)
- Education & Certifications: BA/BS/MS in Computer Science, Information Technology, or related discipline (or equivalent experience). Okta Certified, CISSP, or equivalent certifications preferred
- Identity Protocols: Deep, practical understanding of modern identity federation and access control protocols, specifically OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, and WS-Federation
- API Prototyping Tools: Hands-on experience working with REST APIs and API development platforms like Postman to test endpoints and demonstrate programmatic workflows
- Development & Scripting Basics: Ability to read, modify, or build simple front-end or back-end applications (e.g., HTML/JS, Node.js, Python) to demonstrate authentication routing (public vs. protected routes) and group-based access control using the Okta Sign-In Widget or Okta Auth JS
- SaaS & Provisioning Integrations: Experience integrating SaaS platforms (Salesforce, Workday, Box, Office 365) using SAML SSO, SCIM, and automated lifecycle management (provisioning/deprovisioning)
- Security & Monitoring: Familiarity with Adaptive MFA policies, behavioral analysis, and syslog monitoring for security insights (SIEM integrations)
- Excellent communication skills, capable of translating complex technical topics into actionable insights for both developer teams and CxO-level executives
- Comfortable performing live technical demonstrations, troubleshooting sessions, and whiteboarding architecture
- Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries
What the job involves
- This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology
- The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed
- As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for some of our largest customers, focusing on strategic account alignment, hands-on prototyping, and broad deployment strategies to drive lasting success
- The Okta Platform secures identities across every part of the lifecycle. You will work across both core workforce solutions and developer-focused identity integrations:
- Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory
- Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance (e.g., automated provisioning and zero standing privileges)
- Privileged Access Management (PAM): Privileged Access controls
- Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection (Syslog monitoring and signal integrations)
- Customer Identity (CIAM) & Developer Tools: Modern authentication protocols (OAuth 2.0, OIDC), Okta REST APIs, the Okta Sign-In Widget, and Auth JS SDKs for custom application authentication
- Build deep, long-lasting relationships with customers as their go-to technical advisor and primary point of contact
- Masterfully apply technical expertise to solve complex problems, design sophisticated solutions, and influence customer identity strategies
- Collaborate with customers to design identity strategies aligned with their business objectives and expanded security posture
- Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs), configure test environments (e.g., Salesforce developer tenants), and conduct live technical walkthroughs (such as custom login flows, SAML/OIDC integrations, and Adaptive MFA mobile policies)
- API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Okta REST APIs (executing CRUD operations for user and group management)
- Complex Problem Resolution: Dissect multi-faceted technical issues, proactively identify risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering
- Advocate for customer needs within cross-functional Okta teams while supporting policies in the best interest of the company
- Provide best practices, workshops, and technical enablement for customer architects and technical leads
- Generate repeatable technical assets, code snippets, and strategy guides for the global TAM team
- Mentor peers, upskilling team capability with a focus on deep technical development
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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