Customer Success Manager, VideaHealth
Product Adoption
$100-115k
Offers equity
Willingness to travel
2-3 days a week in office
Detecting pathologies in dental imaging through AI software
Be an early applicant
Detecting pathologies in dental imaging through AI software
21-100 employees
Be an early applicant
$100-115k
Offers equity
Willingness to travel
2-3 days a week in office
21-100 employees
Company mission
To improve the lives of billions of people around the globe by bringing Artificial Intelligence powered solutions to the world of dentistry.
Role
Who you are
- This role will be a great fit if you are passionate about making a difference in a patient’s health, energized by delivering high client satisfaction, and think strategically about client relationships
- 5+ years in a customer success role, experience managing enterprise level customers
- Fluent in English and French
- SAAS expertise and experience in becoming a hands-on application expert to support a user base
- Start-up experience and understanding the unique experience it entails
- Ability to thrive and quickly pivot when market dynamics dictate
- Adept at managing multiple stakeholders internally and externally with differing seniority
- Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background
- Proven track record of exceeding ARR goals and client satisfaction across a book of business
- Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives
- Highly organized, able to multitask, and easily adapts and responds to change
- Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences
- Comfortable conducting product demonstrations and presenting virtually or in-person
- Ability to solve problems quickly and creatively in a highly collaborative environment
- Demonstrated ability to work successfully on cross-functional teams
- Experience managing a range of priorities and accounts, focusing on what is critical
- Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving sales process
- Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback
- Ability to perform basic data analysis using packaged tools and reporting to monitor trends, identify opportunities and provide solutions
- Project management experience including managing client communications, scheduling and managing meetings, and creating and presenting project updates and general customer presentations
- Experience working on-site with clinical staff in practices (nice to have)
What the job involves
- The Customer Success Manager is a critical member of the Customer Success team leading the company’s strong mission to deliver an exceptional VideaHealth client experience
- Clinical team onboarding, training and support
- Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach through your expertise in practice workflow integration and knowledge of the application
- Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
- Drive product adoption and partner with clients to successfully achieve KPIs through the use of data analytics and insights, proposing and supporting solutions to improve these metrics
- Collaborate with sales peers, when appropriate, on accelerating account expansion and renewals
- Forecast and manage the health of your clients
- Develop and deepen relationships with clients that provide insight into their company goals and strategies
- Ensure client delight that drives client advocacy opportunities
- Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement
- Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience
- Contribute to product roadmap planning
- Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight
- Be well versed in issue management, including appropriate escalation and client expectation management
Our take
Dentistry practices have remained relatively unchanged over the past 30 years as the field has shown an active bias against AI-powered technology. VideaHealth is disrupting the market, providing greater transparency to dentists, insurers, and patients through its cavity-detecting AI-powered software.
The company recently gained FDA clearance, after an FDA trial showed that dentists using VideaHealth’s AI experienced a 43% reduction in missed cavities and a 15% reduction in inaccurate cavity detection: unlocking the most economic health value through more immediate (and appropriate) dental treatment recommendations.
The company finds strong competitors in fellow dental AI companies Overjet and Pearl. VideaHealth will need to focus on further developing its AI diagnostic abilities as it aims for expansion across the US and Canada. The company’s impressive list of investors, and strategic partnerships with leading DSOs, have it well-placed to support millions of patients as it aims to be the overall leader in dental AI solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
110% employee growth in 12 months
Company
Company benefits
- Opportunities for Growth
- Equity Options
Company HQ
Leather District, Boston, MA
Leadership
Florian Hillen
(CEO)Current Startup Mentor and Guest Speaker at Massachusetts Institute of Technology (MIT), and Visiting Research Fellow and Guest Speaker at Harvard Business School. Co-Funder of ninu GbR. Former Research Assistant at Broad Institute, Summer Associate at McKinsey & Company, and was an Associate Manager at FOUNDER.org.
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