Lead IT Engineer, TheGuarantors
$130-135k
1-3 days a week in office
Financial & insurance solutions for renters and landlords
Posted today
Financial & insurance solutions for renters and landlords
101-200 employees
Posted today
$130-135k
1-3 days a week in office
101-200 employees
Company mission
TheGuarantors' mission is to unlock opportunity and financial advantage for everyone involved in residential and commercial leasing.
Role
Who you are
- If you are a problem-solver with strong technical expertise and a passion for automation and process improvement, we want to hear from you
- 4+ years of professional experience in IT engineering, support, or related fields
- At least 3 years of experience in IT SaaS administration
- Proficiency in managing and administering SaaS applications like Google Workspace, M365, Slack, Zoom, and SentinelOne
- Experience with identity providers (IdP) such as Okta, OneLogin, or Duo
- Knowledge of wired and wireless networking using Meraki or Ubiquiti UniFi
- Familiarity with security compliance standards (SOC 2, ISO 27001) and IT security best practices
- Strong experience with MDM solutions (Jamf Pro, Intune, or Rippling MDM)
- Hands-on experience with endpoint troubleshooting for both macOS and Windows
- Ability to manage and maintain AV conference room setups (Zoom and Google Meet)
- Excellent communication and problem-solving skills
- Ability to collaborate effectively, give and receive constructive feedback, and work well in a team
- A methodical and analytical approach to troubleshooting and resolving IT issues
- A proactive mindset with a drive to improve and optimize IT systems and processes
- Strong organizational skills and attention to detail
What the job involves
- We are seeking a Lead IT Engineer to join our team and drive the strategic management and administration of our IT infrastructure. In this role, you will ensure the security, efficiency, and scalability of our IT systems while providing high-quality support to employees
- You will play a critical role in maintaining and improving our SaaS applications, identity and access management, network infrastructure, and security protocols
- SaaS Administration: Manage and optimize enterprise SaaS applications, including Google Workspace, Microsoft 365, Slack, Zoom, and SentinelOne
- Identity & Access Management (IAM): Administer and enhance identity provider solutions (Okta, OneLogin, Duo) to enforce secure authentication and access policies
- Network Infrastructure: Support and maintain wired and wireless network environments, including Meraki or Ubiquiti UniFi networks
- Endpoint Security & Compliance: Manage and remediate vulnerabilities using SentinelOne while ensuring compliance with security frameworks (SOC 2, ISO 27001)
- Device Management: Deploy and manage macOS and Windows devices via Jamf Pro, Intune, or Rippling MDM
- IT Support & Escalation: Serve as a point of escalation for advanced technical issues, providing guidance and troubleshooting expertise to other IT team members
- Collaboration & Communication Tools: Administer and maintain video conferencing solutions (Zoom, Google Meet) and ensure seamless operation
- Automation & Scripting: Develop IT automation and integrations using Bash, Python, or JavaScript to enhance efficiency and reduce manual work
- Help Desk & Ticketing Systems: Manage IT support requests through ticketing platforms such as Jira, ServiceNow, or Zendesk
- On-Call Support: Participate in an on-call rotation to provide after-hours and weekend IT support as needed
- Process Improvement: Continuously evaluate and implement best practices to improve IT operations, security, and efficiency
Our take
Home rental rates across the US are soaring. On average, rent went up by over 10% in a single year between 2021 and 2022, while in some cities that increase is as much as 40%. Renters are now struggling more than ever to qualify for homes and afford security deposits, which also impacts landlords who lack security.
TheGuarantors, which is a licensed insurance agent and broker bridges this gap by acting as a co-signer, then offering to cover and underwrite security deposits if necessary in exchange for a percentage fee of the monthly rent.
There’s been a lot of movement in the rental startups space of late, with venture capital being poured into companies like rent-to-own Divvy and rent now, pay later startup Jetty
TheGuarantors however, has seen immense user uptake on its platform and has recently won the capital backing of Portage Venture, which it intends to use to scale both its product offering and staff headcount.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2022
$50m
SERIES C
Dec 2021
$50m
SERIES C
Total funding: $137.3m
Company benefits
- Remote work: All our roles are 100% remote which allows the flexibility for our employees as we navigate the recent changes to our work environments.
- Opportunities to make an impact within a fast growing company
- Medical, Dental, & Vision insurance (beginning day one)
- 401(k)
- Competitive salary
- Generous PTO and paid holidays
Company values
- Work in the now, think in the future – Be experts at thinking out of the box. Solve problems and break boundaries, today and tomorrow.
- Be Service-first – Be your best self with our customers, partners, and each other. Approach every situation and challenge to win from a service-oriented mindset.
- Build on transparency – Be open, honest, and truthful. Strive for transparency, foster integrity, and inspire trust.
- Have passion for success – Be ready and willing to grow and always think big . Don’t sacrifice progress for process, and focus energy where everyone wins.
- Know your market – Be flexible and present. Our market is constantly evolving, and we actively listen and make decisions with our finger on its pulse.
- Shape relationships through accountability – Be thoughtful, strategic, and trustworthy. Set expectations, plan deliberately, and execute thoughtfully.
- Think human-first – Be innovative with technology and strive to advance it to help us improve experiences and relationships. We’re human-lead, tech- enabled, and we optimize this combination every chance we get.
Company HQ
World Trade Center, New York, NY
Articles
Leadership
Julien Bonneville
(CEO)Was a Founding Partner of consulting and market data firm Sanisphere, which provided health and pharmaceutical intelligence in developing countries, then an Associate at McKinsey & Company before joining IMS Health as a Consultant.
Bob Schmidt
(CRO)Founded and led Donnin Publishing from 1990-2013, before founding Rentassure Agency where they served as CMO, CEO, and Chairman. Before TheGuarantors they were a Leasing Manager in the Long Island City Project for TF Cornerstone.
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