Senior Director of Customer Success, Virta Health
$190.5-219k
+ Offers Equity
More information about location
Diabetes reversal treatment
Be an early applicant
Diabetes reversal treatment
501-1000 employees
Be an early applicant
$190.5-219k
+ Offers Equity
More information about location
501-1000 employees
Company mission
To reverse diabetes and obesity in one billion people.
Role
Who you are
- 12+ years of Client Success/Sales experience
- 5+ years in people management experience, leading high-performing teams
- Experience working for or servicing health plans
- Sales forecasting and overall revenue modeling
- Ability to build strong cross-functional partnerships to deliver on customer commitments and facilitate evolution of product-market fit
- You put people first and take care of yourself, your peers, and our patients equally
- You have a strong sense of ownership and take initiative while empowering others to do the same
- You prioritize positive impact over busy work
- You have no ego and understand that everyone has something to bring to the table regardless of experience
- You appreciate transparency and promote trust and empowerment through open access of information
- You are evidence-based and prioritize data and science over seniority or dogma
- You take risks and rapidly iterate
What the job involves
- The Senior Director, Client Success – Health Plans & PBMs will lead Virta’s partnerships with health plans and PBMs across diverse lines of business (ASO, fully insured, Medicare Advantage, Medicaid). This leader will oversee a high-performing team responsible for:
- Driving customer satisfaction and long-term retention
- Identifying and executing on expansion opportunities
- Ensuring Virta delivers enterprise-grade results that improve the health of plans’ members
- Virta’s health plan and PBM business is a critical growth area for the business. The Senior Director will play a pivotal role in scaling our impact
- Lead and grow a customer success team currently organized around National Accounts, Blues & Regional Plans, and PBM partners
- Support team and effectively liaise cross-functionally to ensure Virta value to customer is clear and substantiated through compelling and accurate reporting packages, strong executive sponsorship, effective business reviews, etc
- Identify and unlock growth opportunities (e.g., product expansion, population expansion) and coach team on strategies for effectively pursuing them
- Deliver against critical performance metrics, including:
- Gross and Net Revenue Retention
- Net Promoter Score (NPS)
- Referenceability
- Expansion
- Advocate for the health plan and PBM customer internally, ensuring what’s needed to be successful with these customers informs Virta’s roadmap and organizational priorities
- Provide exceptional leadership and people management to a growing team – drive clarity, coach for growth and impact, and foster high engagement
- Within your first 90 days at Virta, we expect you will do the following:
- Meet and begin to build relationships with your team – establish trust and identify areas where more active support from the Senior Director is needed
- Meet and begin to build relationships with our health plan and PBM customers, prioritizing the largest and those with greatest opportunity and/or greatest risk
- Meet and begin to build relationships with key cross-functional stakeholders
- Formalize structure for improved relationship mapping, expansion opportunity identification, and retention risk monitoring. Develop hypotheses on high-impact team efforts that would improve performance on KPIs
Our take
Much of the care for type 2 diabetes has been based on control and prevention, rather than a direct reversal of the issue. Virta Health is changing that, providing patients with personalized treatment plans, virtual monitoring and patient care.
Instead of depending upon medication, which often needs to be increased over time, the company is tackling the problem at its root and taking a fundamentally different approach that is better for the patient, and more economical for insurers. Among enrolled patients in its clinical trial at one year, 60% achieved diabetes reversal.
While platforms like Vida Health also serve similar markets, the large number of prediabetic (88M) and diabetic (30M) Americans presents a significant opportunity for growth. Along with its significant funding round in 2021 fueling its efforts to expand the reach of its telehealth-powered diabetes reversal treatment. Positioning the company for widespread adoption and continued success in addressing this critical healthcare challenge.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$133m
SERIES E
Dec 2020
$65m
SERIES D
Total funding: $373m
Company benefits
- Remote-first work environment with ability to work from home
- Flexible work hours & time off policy
- Virta pays 99% of all employee health insurance premiums, and 75% for all dependents
- Up to 16 weeks paid parental leave
- Enroll in the Virta treatment for free and give a discount to friends and family
- Internet, home office, learning & development stipends
- Employee Resource Groups like Parents of Virta, Ladies of Virta, and Virtans for DEI
- 401K and ROTH contribution opportunities
Company HQ
Civic Center, Denver, CO
Leadership
Sami Inkinen
(Co-Founder & CEO)Worked on Microsoft’s strategy team for MS Office, and as a consultant for McKinsey & Company within the software, telecommunications, and government sectors. Co-founder of online real estate marketplace Trulia, serving as its COO until its IPO and eventual sale to Zillow Group.
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