Senior Operations Engineer, Robinhood
CA$106.3-125k
This role is also eligible for bonus opportunities + equity
Commission-free stock trading platform
Be an early applicant
Commission-free stock trading platform
1001+ employees
Be an early applicant
CA$106.3-125k
This role is also eligible for bonus opportunities + equity
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- A self-starter who likes a variety of projects
- Resourcefulness, persistence, and ability to thrive in fast paced environments
- Exceptional written and communication skills
- Technical design and process flow documentation experience
- 5+ years of experience in a customer-facing customer support role
- 5+ years of experience in workflow automation and tooling
- 3+ years of IT environment experience or IT project management
- Experience with collaboration technology and AV systems
What the job involves
- As a Senior Operations Engineer within the Corporate Engineering Team, your mission is to enable the people and technology that keep Robinhood running
- Your team provides technical thought leadership and support for all of our internal tools and technologies
- Beyond the day-to-day, the Corporate Operations Engineering team will contribute to longer-term technical projects, partner with cross-functional teams to implement new technologies, and develop operational process improvement opportunities, and ensure IT Operations scale as Robinhood continues to grow!
- Develop and execute on IT scaling strategies, improvements, and technical innovation
- Improve user experience by leading, designing, and implementing technical initiatives collaboratively while focusing on user satisfaction and issues through direct interaction
- Support higher-level IT needs for global offices of all sizes and partners of varying technical backgrounds, including executive support
- Partner internally with Program Managers, Procurement, Support Engineers, Client Platform Engineers and Enterprise Application to facilitate successful and timely completion of projects
- Drive user experience improvements by leading, designing, and implementing technical initiatives collaboratively, being a subject matter expert on Robinhoodie's technical user experiences
- Drive root cause analysis efforts, develop technical and operational solutions, and work x-functionally to drive implementations of improvements
- Troubleshoot complex, multiple operating system issues across a range of devices (e.g., desktops, laptops, phone systems, video conferencing, and various wireless devices)
- Working with ITSM ServiceNow Module. Creating workflows and light configuration
- Provides training and coaching for Jr. Engineers
- Performing Proof of Concept exercises to test and evaluate competing design ideas and demonstrate functionality to business partners
- Manage delivery of scope and deliverables across IT and stakeholder teams
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 74 more jobs at Robinhood