Senior Operations Engineer, Robinhood
CA$106.3-125k
This role is also eligible for bonus opportunities + equity
Commission-free stock trading & investing app
Job no longer available
Commission-free stock trading & investing app
1001+ employees
Job no longer available
CA$106.3-125k
This role is also eligible for bonus opportunities + equity
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- A self-starter who likes a variety of projects
- Resourcefulness, persistence, and ability to thrive in fast paced environments
- Exceptional written and communication skills
- Technical design and process flow documentation experience
- 5+ years of experience in a customer-facing customer support role
- 5+ years of experience in workflow automation and tooling
- 3+ years of IT environment experience or IT project management
- Experience with collaboration technology and AV systems
What the job involves
- As a Senior Operations Engineer within the Corporate Engineering Team, your mission is to enable the people and technology that keep Robinhood running
- Your team provides technical thought leadership and support for all of our internal tools and technologies
- Beyond the day-to-day, the Corporate Operations Engineering team will contribute to longer-term technical projects, partner with cross-functional teams to implement new technologies, and develop operational process improvement opportunities, and ensure IT Operations scale as Robinhood continues to grow!
- Develop and execute on IT scaling strategies, improvements, and technical innovation
- Improve user experience by leading, designing, and implementing technical initiatives collaboratively while focusing on user satisfaction and issues through direct interaction
- Support higher-level IT needs for global offices of all sizes and partners of varying technical backgrounds, including executive support
- Partner internally with Program Managers, Procurement, Support Engineers, Client Platform Engineers and Enterprise Application to facilitate successful and timely completion of projects
- Drive user experience improvements by leading, designing, and implementing technical initiatives collaboratively, being a subject matter expert on Robinhoodie's technical user experiences
- Drive root cause analysis efforts, develop technical and operational solutions, and work x-functionally to drive implementations of improvements
- Troubleshoot complex, multiple operating system issues across a range of devices (e.g., desktops, laptops, phone systems, video conferencing, and various wireless devices)
- Working with ITSM ServiceNow Module. Creating workflows and light configuration
- Provides training and coaching for Jr. Engineers
- Performing Proof of Concept exercises to test and evaluate competing design ideas and demonstrate functionality to business partners
- Manage delivery of scope and deliverables across IT and stakeholder teams
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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