GTM Systems Manager, Assembled
$110-150k
Customer support workforce management platform
Posted today
Customer support workforce management platform
101-200 employees
Posted today
$110-150k
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- 3-5+ years of experience in Revenue Operations, Sales Operations, or Marketing Operations roles at a B2B SaaS company
- Experience as a Salesforce admin (certification preferred but not required). Familiarity with integrated GTM tools such as Outreach, Gong, and Clearbit a plus
- Strong understanding of sales processes and data architecture across the funnel
- A systems thinker who enjoys solving cross-functional problems and bringing order to ambiguity
- Comfortable managing technical projects end-to-end, including scoping, execution, and stakeholder alignment
- Able to think strategically about systems design, balancing immediate needs with scalable long-term architecture
- Proactive and resourceful - you anticipate problems and take ownership to drive solutions without being prompted
- Curious about AI and excited to help bring intelligent automation into our GTM workflows
- You thrive in early-stage environments and are energized by building scalable foundations from scratch
What the job involves
- We’re looking for a GTM Systems Manager to join our growing RevOps team
- As just the second RevOps hire in Assembled’s history, you’ll be stepping into a key role as we build the systems and processes to support a more scalable, data-driven GTM motion
- This role will report to the Revenue Operations Lead and work closely with partners across Sales, Marketing, and Finance to ensure our tools and systems are tightly aligned, well maintained, and driving meaningful impact across the funnel
- As part of these efforts, you’ll also help us integrate AI-powered tools and workflows into our GTM systems, unlocking new ways to scale outreach, automate insights, and drive performance
- Please note: The responsibilities listed here are meant to illustrate the day-to-day work. If you’re excited about the role but don’t have experience in each of the bullets below, we’d still love to hear from you
- Own day-to-day administration, optimization, and integration of our GTM tech stack, including: Salesforce, Outreach, Gong, Default, Clearbit, and Sales Navigator
- Partner cross-functionally with Sales, Marketing, and Finance to translate business needs into scalable, efficient system workflows
- Manage lead routing, account assignments, and campaign tracking in the CRM with a focus on automation and accuracy
- Collaborate on GTM data governance efforts, identifying and resolving data integrity issues to ensure reliable reporting
- Lead the rollout of new tools and enhancements, owning documentation, testing, and change management
- Help evaluate, implement, and maintain integrated systems within the GTM stack to drive efficiency and insight across revenue teams
- Troubleshoot system issues, diagnose root causes, and implement fixes to minimize downtime and ensure smooth operation
- Support onboarding and ongoing enablement of GTM teams on tools and systems best practices
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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