Implementation Coordinator, RapidAI

• 1-3 years of experience in customer support, project coordination, professional services, or a related field
• Strong organizational skills and ability to manage multiple customer interactions simultaneously
• Excellent written and verbal communication skills
• Experience with project management tools (Asana, Salesforce, Google products, Microsoft products, Calendly, etc.) is a plus
• Familiarity with software implementation projects or enterprise SaaS solutions is preferred
• Ability to work independently while escalating critical issues to senior team members when needed
• Highly detail-oriented and proactive in keeping projects on track

Desirable

• This contract opportunity is ideal for individuals looking to build expertise in SaaS implementation, project management, and customer success within a high-impact, fast-paced environment
• This role is a contract position with an expected duration of five months
• Proactively follow up with customers to ensure they complete their required actions to keep projects moving forward
• Track customer dependencies and document status updates in the project management system
• Escalate unresponsive customers to senior Implementation Managers when necessary
• Schedule meetings between customers and internal teams as needed
• Coordinate availability for technical resources and ensure all required stakeholders are present
• Send meeting reminders and follow-up emails with action items
• Maintain accurate and up-to-date records in project tracking tools (e.g., Asana, Salesforce, Jira, etc.)
• Document customer progress, challenges, and blockers in shared project workspaces and communicate to stakeholders appropriately
• Assist in preparing customer-facing documentation, status updates, summary reports and executive presentations
• Assist Implementation Managers by handling routine project management tasks, freeing them up for high-value customer engagements
• Support tracking of project milestones and internal reporting
• Help identify common delays or roadblocks and suggest ways to improve efficiency
• Ensure standard implementation workflows are being followed and properly documented
• Work with technical teams to confirm deployment readiness and ensure all prerequisites are met
• Assist in tracking software installations, configurations, and dependencies (no direct hands-on technical work required)